Customer Service Admin

Share:

JOB OVERVIEW

JOB TITLE: Customer Service Admin

DEPARTMENT: Service Support

REPORTS TO: Customer Service Support

EMPLOYEE TYPE: Full-Time

LOCATION:  25612 Commercentre Dr. Lake Forest, CA 92630

GENERAL JOB DESCRIPTION

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

This position is involved in administering RMAs and coordinating RMA shipments and receipts, quotations, Purchase Orders, tracking RMAs, and keeping internal and external customers updated on status.

ESSENTIAL DUTIES & RESPONSIBILITIES

Opening/closing RMAs for instrument repair

Perform ancillary tasks associated with opening/closing RMAs such as quotes, calibration scheduling, payment arrangements, timely closures, shipping follow up, prioritizing and expediting

• Filing

Contacting customers for follow up on missing information, updating status etc.

Solicit quotes from freight companies, scheduling shipments, and coordinating the crating of goods

Any other duties assigned by Supervisor

QUALIFICATIONS

 • MAS 200 experience a plus

Extreme proficiency on MS Office products especially MS Access

Computer literate with ability to learn other software products

Extremely detail oriented

Customer service experience from industries such as medical office, auto dealership, call center, or data center

Associate degree in accounting, business or computer science preferred

Experience in busy environments requiring multi-tasking

SUPERVISORY RESPONSIBLITIES

This is a non-supervisory position.

PHYSICAL DEMANDS

General office skills and dexterity are required. Must be able to lift 30 pounds.

CHROMA SYSTEMS SOLUTIONS INC is an EEO employer - M/F/Vets/Disabled
OR
 
 
By clicking the button, I agree to the GetHired Terms of Service
GetHired.com member? Login to Apply
OR
CHROMA SYSTEMS SOLUTIONS INC endeavors to make https://chromasystemssolutionsinc.easyapply.co/job/customer-service-admin-8 accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiter/Technical Recruiter/Human Resources at 949.600.6400 or CSSJobs@chromausa.com