Front Desk Assistant

The Children’s Therapy Center, part of the Theraplay, Inc. family of companies, is a multidisciplinary practice that offers outpatient therapy services for children from birth through 18 years of age. Our mission is to enable children to maximize their potential by providing quality occupational and physical therapy and speech-language pathology services to the pediatric population in a family-friendly, play based environment.

We are currently seeking a Front Desk Assistant to join us full-time at our outpatient center in Springfield, Virginia.

 This is a full-time position, with varying hours, including two evenings per week until 8pm and every other Saturday.

As a Front Desk Assistant, you work closely with our Center Manager,  as well as our Front Desk Coordinator. You are often the first line of contact for our patients and their families, and you must exhibit friendly communication skills and a high level of customer service at all times. Candidates with knowledge of healthcare insurance, including verifications, pre-authorizations, referrals, primaries and secondaries, as well as any therapy practice knowledge, will be given priority. Strong organizational and computer skills are required, and previous experience with medical scheduling programs and/or electronic medical records is preferred.

Daily Responsibilities include, but are not limited to:

·       Greeting and registering patients and their families, obtaining and updating relevant demographic and insurance information

·       Obtaining referrals and authorizations on all patients as needed

·       Confirming and verifying insurance benefits with the appropriate carrier

·       Scheduling patients’ appointments with therapists, both over the phone and in person

·       Collect and record patient payment including co-insurance, co-payments and deductibles at time of service.


The Theraplay Family of Companies now includes Austill's Educational Therapy Services, Positive Steps Therapy, AOT, Inc, the Children's Therapy Centers, and Fleming Therapy Services. This allows us to work with children, to help them maximize their potential, in over 25 pediatric outpatient centers, in schools and in homes throughout Pennsylvania, Delaware, and Northern Virginia. We at Theraplay are looking forward to continuing to grow our geographic reach, furthering our mission to maximize each child's potential through functional play-based therapies. 

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