Security and Surveillance Director

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About us!

Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta-based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary.  Plans are underway for the construction of a brand-new facility by the Calgary Airport.

The Position

This is a great opportunity to join Cash Casino and ACE Casino as the Security and Surveillance Director.  The position is based in Calgary and supports Cash and ACE Casinos. 

The Security and Surveillance Director will report directly to the General Manager.

Key Roles & Responsibilities

  • Responsible for the development, implementation, monitoring and updating of Casino Security and Surveillance ‘Policies and Procedures’ to ensure adherence to AGLC ‘Terms and Conditions’ and Casino ‘Risk Management’ objectives.
  • Responsible for the development, implementation, monitoring and updating of the Casino’s ‘Surveillance Plan’.
  • Responsible for the development, implementation, monitoring and updating of the Casino’s ‘Emergency Plan’.
  • Responsible for the development and implementation of Casino staff and public safety programs and materials.
  • Administrator of Casino access control systems (electronic and key) and Casino electronic key lock-up.
  • Manage Casino staff identification standards and procedures, including the staff photo library.
  • Responsible for all technical and IT service orders for the department.
  • Ensure all security and surveillance systems and equipment are maintained in good working order and recommend any upgrades required.
  • Conduct emergency equipment audits and correct any deficiencies.
  • Conduct general safety inspections and take corrective actions.
  • Responsible for Casino alarm systems and responses; emergency medical services and supplies.
  • Ensure safe transfer and storage of money and chips while on the floor, in cash cages, vaults, etc.
  • Ensure safe storage of cards, dice and chips.
  • Ensure all incident reports are prepared in a complete and comprehensive manner in electronic form.
  • Ensure all camera coverage of incidents is retrieved and maintained in electronic form for a minimum of two years.
  • Ensure all AGLC reporting requirements are met (i.e.  AML, SE re-entries, etc.)
  • Act as the main security and surveillance contact with AGLC.
  • Responsible for the overall in-house management and implementation of AGLC’s SE program.
  • Responsible for the security and access control to the AGLC in-house server room.
  • Main contact person for AGLC investigations conducted by the Investigations Division.
  • Conduct ‘Security Reviews’ with AGLC Inspectors and ensure required follow-up actions are implemented and concluded to AGLC’s satisfaction.
  • Develop and maintain good working relationships with AGLC (enforcement/investigation/inspection personnel).
  • Develop and maintain good external relations with emergency services (fire/police/EMS). Conduct all internal criminal and liability investigations.
  • Responsible for Casino liability mitigation.
  • Work with insurance company claim investigators and lawyers on Casino litigation matters.
  • Settlement of all non-court claims against the Casino.
  • Responsible for gaining and collecting restitution settlements on behalf of the Casino.
  • Responsible for the department planning and budget control.
  • Responsible for department payroll and salary administration.
  • Ensure all staff are trained to meet all AGLC standards and maintain their certifications.
  • Prepare and submit all department AGLC gaming worker registrations and ensure staff remain in good standing.
  • Conduct all department disciplinary actions. Oversee the hiring of new staff.
  • Ensure all staff are cognizant of arrest, detention and search procedures and limitations.
  • Ensure all staff are fully aware of and trained in all aspects of the Department’s operations and requirements.
  • Ensure all staff maintain a high level of professionalism, appearance, and customer service.
  • Responsible for all departmental purchasing and the administration thereof.
  • Develop, implement, and monitor all security and surveillance internal reporting systems.
  • Oversee all final dispositions of department-banned persons and maintain a visual record of all Casino banned persons.
  • Develop good working relationships with other Casino department managers and staff.
  • Support the Casino team building and positive cultural initiatives.
  • Provide support to Casino management teams as needed in regard to security, surveillance and safety.

Qualifications and skills

  • Excellent communication skills, both written and verbal.
  • Computer literate with intermediate functionality in Microsoft Office software.
  • Flexibility in time allocation.
  • Organizational abilities and strong time management skills.
  • Creative ability to foster new and better ways to perform and succeed.

Competitive compensation will be paid based on experience and education.  Compensation also includes individual and family health, life insurance, long-term disability, dental benefits, and an RRSP with company match.

If you are interested in applying for this opportunity, please send your resume with a cover letter to hr@cashcasino.ca, with the subject line “Security and Surveillance Director”.

To learn more, please visit our Cash Casino website at  https://www.cashcasino.ca/ and Ace Casino website at  https://acecasinos.ca/

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