Financial Empowerment Coach

Worcester Community Action Council Inc Worcester, MA $23.00 to $25.00 per hour

Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices, and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.   

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

In this newly created role, WCAC is seeking a Financial Empowerment Coach to provide ongoing financial counseling and coaching as a pathway to economic mobility by helping people achieve financial goals. The programs’ core components include: Credit Building, Financial Coaching, and SMART goals setting with the intention that participants increase financial stability and become more financially resilient. Financial coaching activities generally include a discovery session, goal setting, budgeting, building credit and identifying opportunities to increase savings and decrease debt. The Financial Empowerment Coach will meet regularly with and track progress of individual participants, provide information needed for funder reports, and participate in regular team meetings.  

The Financial Empowerment Coach is a key position of WCAC’s Resiliency Center, working to build and develop the programs offered together with the Financial Empowerment Director and with input from the Resiliency Center Director. 

This is a newly created part time, 30 hours per week position, offering a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time. Open to a consultant arrangement as well (20 hours per week).


  • Bachelor's degree in Finance/Social Science/Social Work or other relevant degree.
  • 2-4 years experience with asset building, financial education/coaching or housing counseling.
  • Knowledge of and comfort with discussing financial issues faced by limited and moderate-income households.
  • Ability to work respectfully and effectively with a diverse group of clients and in a multi-cultural environment. 
  • High degree of computer literacy with excellent knowledge of spreadsheet and database software applications.
  • Outstanding interpersonal, communication, and organizational skills. Highly positive and enthusiastic style; capable of motivating others. Strong customer service orientation.
  • Knowledge of Central Massachusetts area community resources and web-based resources preferred.
  • Certification in financial coaching of Financial Social Work, or ability to obtain in first 2 months at job. 
  • Bilingual ability desired.
  • Tax, bankruptcy and foreclosure prevention programming experience beneficial but not required.

Duties and Responsibilities:

  • Provide financial coaching confidentially with clients to develop plans of action that are intended to empower clients to reach their financial goals and achieve financial stability.
  • Respond to inquiries for assistance related to budgeting, savings, repairing and building credit, reducing or restructuring debt, tax filing and accessing asset-building products.
  • Create a coaching environment with clients that uses reflective listening, asks open-ended questions, acts as a thinking partner, inspires ownership, and partners with a client to improve their financial well-being. Create financial goals and follow-up with clients to review, adjust, and assess them.
  • Deliver and/or coordinate financial education workshops on a variety of topics, in person and virtually. 
  • Develop activities that educate, empower and connect clients to financial opportunities and community asset building.  Coordinate the delivery of programs to be offered onsite, at partner sites, and virtually.   
  • Attend Empath Mobility Mentoring training and assist clients to navigate through the Cliff Effect.
  • Maintain program and client data using a database system and internal spreadsheets. Track key outcomes set by the Agency and funders and generate relevant reports.
  • Establish and maintain harmonious working relationships with key stakeholders (participants, partner organizations, funders etc.)
  • Work with internal programs to develop and implement process for recruiting and providing financial coaching to clients
  • Demonstrate timely follow-through and responsiveness to client’s and program needs.  Assist clients to access resources to develop and maintain active support systems within WCAC programs and the community.
  • Recognize inclusiveness and respect individual differences that support a culturally diverse environment and culturally competent approaches to client access points and interface.

Send cover letter and resume specifying position via email to or to the Human Resource Department, Worcester Community Action Council, 484 Main St, #200, Worcester, MA 01608. 

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

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