Night Auditor - Four Points by Sheraton/Hampton Inn & Suites Kelowna Airport
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Located across from the Kelowna International Airport, the Four Points by Sheraton & Hampton Inn & Suites is currently accepting applications for a part-time Night Auditor. This position is a flex position, and the successful candidate will work two nights a week at the Four Points by Sheraton, and two nights a week at the Hampton Inn & Suites. This position is approximately 32 hours/week.

Position Summary:

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

General Duties and Responsibilities:

  • High understanding of the Marriott & Hamptonality culture; ensure all staff follow this culture as well
  • Live by the 100% Hampton Guarantee
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
  • Enter rewards information and enroll new members
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
  • Balance end of day accounts
  • Review Front Desk Cash drops
  • Prepare the hotel for the next day operations
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problems
  • Review shift logs/daily pass on and document pertinent information in the daily pass on
  • Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
  • Assist management in training, motivating, and coaching employees; lead by example
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Process and confirm wake-up calls
  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lbs
  • Ensure TREATS is stocked
  • Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
  • Ensures compliance with all Front Office policies, brand standards, online training and procedures
  • Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
  • Ensure shuttle operations are running efficiently during shift
  • Able to work a flexible schedule, including evenings, weekends and holidays
  • Perform other reasonable job duties as requested by Supervisors

 

Skills and Qualifications:

  • 1+ years’ experience as a Guest Service Agent or similar
  • High school diploma or equivalent
  • Class 5 driver’s license - valid in BC & clear ICBC drivers abstract
  • First Aid certification an asset
  • Previous hotel and accounting experience an asset
  • Ability to communicate in a professional manner with: guests, team members, and management
  • Ability to understand and adhere to proper credit and cash handling policies and procedures
  • Able to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures
  • Proficiency in Microsoft Word and Excel
  • Excellent grooming standards
  • Must be legally eligible to work in Canada without restriction


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