Operations Manager -Duxbury DPW

Town of Duxbury Duxbury, MA Compensation dependent upon experience

Position Title: Operations Manager - Duxbury DPW

Department: Public Works - Highway

Reports To: Department of Public Works Director

FLSA Status: Salary exempt - Full time

Contract: Personnel Plan

Position Grade: Grade 8

  1. Nature of Work: The Operations Manager coordinates the daily operations of Highway, Transfer Station and Vehicles Maintenance. This employee coordinates personnel and resources in order to ensure the efficient operation of the Department of Public Works. Employee is required to perform all similar or related duties.
  2. Supervision Received: Under direct supervision of the DPW Director, working from municipal policies and objectives; individual establishes short-range plans and objectives, Town performance standards and assumes direct accountability for department results. Consults with supervisor only where clarification, interpretation, or exception to municipal policy may be required. The employee exercises control in the development of departmental policies, goals, objectives and budgets. The employee is also expected to resolve all conflicts, which arise and coordinate with others as necessary. Work is generally reviewed only for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods arriving at the end result is not usually reviewed in detail.
  3. Supervisory Responsibility: Employee has direct supervision of all subordinate full time and part time positions as well as seasonal employees. Employee, as a regular and continuing part of the job, is accountable for the quality and quantity of work done by subordinates and assures the accomplishment of the assigned work in the prescribed manner. Supervisory functions typically consist of most of the following: plans, schedules and coordinates work operations to meet schedules, deadlines and priorities; revises work schedules to meet changes in workload or availability of manpower; recommends and justifies to higher levers of management changes in the organization of work, work methods or assignment of functions to positions that may affect staffing patterns, costs, work standards, etc; assures that completed work meets the required standard of quality, timeliness and cost, taking corrective actions as necessary; oversees attendance and leave, typically including approval or ordinary sick and vacation schedules; advises employees or performance requirements and prepares formal evaluations of performance; informs subordinates or organizational policies, goals and procedures; resolves employee complaints and effects disciplinary actions, oral warnings and reprimands. The employee is responsible for the supervision of snow and ice removal contractors.
  4. Confidentiality: Employee has regular access to confidential information of the department. Confidentiality must be maintained with regard to this information in accordance with Departmental Policy and the Public Records Act.
  5. Accountability: Consequences or errors, missed deadlines or poor judgment may include adverse public relations, monetary loss, legal repercussions, labor/material costs, personal injury, jeopardize programs, and danger to public health/safety.
  6. Judgment: The work requires examining, analyzing and evaluating facts and circumstances surrounding individual problems, situations, or transactions, and determining action to be taken within the limits of standard or accepted practices. Guidelines may be in the form of administrative or organizational policies, general principles, legislation or directives that pertain to the operational area. Judgment is used in analyzing specific situations to determine appropriate actions. Employee is expected to weigh efficiency and relative priorities in conjunction with decision making. Requires understanding, interpreting and applying complex federal, state and local regulations.
  7. Complexity: The work consists of the practical application of a variety of concepts, practices and specialized techniques relating to a professional or technical field. Assignments typically involve evaluation and interpretation of factors, conditions or unusual circumstances; inspecting, testing, or evaluating compliance with established standards or criteria; gathering, analyzing and evaluating facts or data using specialized fact finding techniques; or determining the methods to accomplish the work.
  8. Nature and Purpose of Public Contact: Employee interacts constantly with co-workers, the public, groups and/or individuals such as civic leaders, peers from the other organizations, representatives of professional organizations, and news media. The employee serves as a spokesperson or recognized authority of the organization in matters of substance or considerable importance. The employee deals with the public and other individuals on behalf of a department to communicate departmental practices, procedures, regulations or guidelines. Excellent communication and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public.
  9. Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to the position.
    1. Makes recommendations providing for the construction, repair and maintenance of Town roads.
    2. Prepares a variety of records and reports; ensures that records and reports are accurately completed in a timely manner such that they satisfy state and federal requirements and can be effectively utilized by department personnel.
    3. Prices materials that come in to Transfer Station.
    4. Ensures safety on Town roadways.
    5. Ensures safety of Town roadways during snow and ice events.
  10. Recommended Minimum Qualifications:


     Education and Experience: Graduate of a four year college with a Bachelor’s degree with seven to ten (7-10) years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform and essential functions of the job.

    Special Requirements: Valid Driver's License. Class B Drivers License and Hoisting Engineers License preferred.

     11. Knowledge, Abilities and Skill

    Knowledge: Knowledge of road repair and maintenance; knowledge of technical terminology, shop and road machinery and a variety of measuring equipment; specialized knowledge, education and on the job training relative to highway operations is required

    Abilities: Ability to operate specialized heavy equipment such as large trucks, graders, backhoes, loaders; ability to communicate work assignments and supervise subordinates; ability to express ideas effectively, both orally and in writing; basic computer skills; ability to establish and maintain effective relationships with employees and the public; ability to program and schedule activities on a long and short-term basis; ability to express oneself clearly and concisely in oral and written form.

    Skill: Skilled in cost estimating for budget purposes. Skilled in public relations, department management and supervision/management of employees.

    12. Work Environment: The nature of duties may involve continuous presence of unpleasant or irritating elements, such as considerable noise, odors, chemical fumes, dust, smoke, heat, cold, oil, dirt or grease. Work is continually performed outdoors, regardless of weather conditions. Work generally contains one or more constant elements of stress such as being on call for 24 hours or being under prolonged pressure during emergency situations. Mental stress is usually present in the form of being required to weigh competing and concurrent demands under deadline pressures. Employee may be required to work beyond normal business hours to attend evening meetings or emergency situations.

    13. Occupational Risk: Duties regularly present potential risk of injuries from improper exposure that could result in loss of time from work. Examples of injury include burns from chemicals, steam or fire, severe muscular strains from working with extremely heavy material, falls from heights in excess of three feet and illness from exposure to communicable diseases. Special safety precautions, training, or protective clothing such as gowns, coats, gloves, glasses, hats or boots may be required.

    14. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

     Physical Demands: Work requires moderate intermittent physical strength and effort daily, such as, lifting heavy objects of up to 50 lbs. (or more in cases of emergency), carrying the object(s) and stacking them or placing them in a vehicle or storage area. In addition, pulling, pushing, standing, or walking for the full workday may also be involved. A great deal of physical effort must be exerted at this level. Travel, particularly during adverse weather conditions and troublesome road conditions and at times during the evening, is required.

    15. Duties may involve close hand and eye coordination and physical dexterity. Manipulation and motor control under conditions that may require extreme accuracy may be critical. The manual skills required are comparable to those which might be needed in operating Class B vehicles.

    16. Visual Demands: Visual demands include constantly reading documents for general understanding and for analytical purposes, routinely reviewing non-written materials such as instrumentation for analytical purposes and with a need for color vision.

    Posting open and accepting applications for internal and external candidates on Feb. 21, 2020, open until filled. 

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