Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts. Founded in 1965 as part of the War on Poverty, WCAC's mission is to break the cycle of poverty one neighbor at a time. Our safety-net services and asset building solutions create economic mobility opportunities for tens of thousands of people annually.
Worcester Community Action Council (WCAC) provides a continuum of early education and care programming for families throughout Southern Worcester County prenatally through Kindergarten enrollment. We currently operate two Head Start Centers, one in Southbridge operating 8 classrooms and the other in Webster with 4 classrooms. Both centers are licensed through EEC, accredited through NAEYC, and QRIS rated level 3.
Family Advocate is responsible for working with families to help them realize
their self-sufficiency goals. Supports the role of parents and family
well-being by encouraging parent involvement in Head Start while providing
advocacy, case management and social service guidance based on family goals.
Responsible for recruiting eligible children and introducing families to all
Head Start options and other WCAC programs. Identifies child and family needs
for center-based families and provides referrals, advocacy, and follow-up.
WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.
- Associate degree in Human Services and at
least 2 years’ experience in human service field.
- Ability to work cooperatively and
effectively with a diverse population.
- Knowledge of community resources in Southern
- Strong computer skills and working
knowledge of Microsoft Office and the ability to learn agency systems such as
- Excellent interpersonal and communications
skills, verbally, written, and virtual.
- $2,000 sign on bonus for qualified candidates
Duties and Responsibilities:
- Assist with the recruitment and intake process of new
- Ensure weekly meetings are completed to discuss 3-5
children and communicate with supervisor by email when meetings do not occur
and the reason. Provide documentation of weekly meetings.
- Coordinate and lead Case Management meetings and be
prepared to report outcomes on any referrals, follow-up and actions discussed.
Utilize case conferences with outside community agencies as necessary.
- Conduct a minimum of four (4) home visits per year, per
family, (including summer months) or as needed, to facilitate family plans,
assist families in identifying and achieving needs, follow up on referrals and to
work on the Family Partnership Agreement.
- Contact all families monthly to serve as a “check-in”. When
a family falls into a high-risk category, Family Advocate must conduct a home visit
at least once a month.
- Schedule and attend monthly workshops, speakers, and parent
activities for the Center Committee meetings.
- Observe in the classroom a minimum of 2 hours per month.
- Meet with Early Head Start Staff monthly (at a minimum) to
coordinate services for families in the dual program.
- Provide a month end closing report to Family Engagement
- Monitor attendance of enrolled children and conduct a home
visit when a child has been absent for two consecutive days without any
- Coordinate orientation process for families with the site
supervisor. Prepare orientation paperwork and attend sessions.
- Complete all required documentation pertaining to the
program using electronic database management system (Child Plus). Ensure that
all related family information is entered, scanned, and updated in a timely
manner; Including but not limited to communication with parents, PIR
information, upload necessary documentation that include family reviews, case
management, custody documentation, and any other documentation related to
Social Service. Assure documents in children’s files match ChildPlus data.
- Develop a working knowledge of community resources and act
as liaison between community resources and families. Make referrals and arrange
transportation with families when necessary to community service providers,
medical, and dental offices, and other appointments as necessary. Encourage and
support families advocating for themselves in the community.
- Comply with WCAC Head Start abuse and neglect policies.
- In accordance with Head Start Standards and DEEC regulations ensure that
all children are safely accounted for and not left unattended at any time
while in the daily care of the WCAC Head Start program.
- Provide coverage in classrooms as needed in accordance with the Site
Other duties may be assigned by the Executive
- Valid driver’s license and reliable
- Ability to successfully complete a CORI/SORI/DCF
- Evening hours may be required to meet the
needs of the families and programs.
- Mandatory physical every two years and
Mantoux test per DEEC requirements.
CPR and First Aid certificate required.
Send cover letter and resume specifying position via email to firstname.lastname@example.org.
Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.