·        Respond to dispatched towing, recovery, and roadside service calls in a timely manner.

·        Safely operate rollback tow trucks in accordance with company policies and traffic regulations.

·        Load, secure, transport, and unload vehicles using approved towing procedures.

·        Conduct pre-trip and post-trip inspections of trucks and equipment.

·        Perform vehicle recovery services for disabled, stranded, or accident-damaged vehicles.

·        Provide roadside assistance services, including jump-starts, tire changes, lockouts, and fuel delivery.

·        Communicate effectively with dispatch, customers, law enforcement, and service providers.

·        Complete towing tickets, inspection forms, invoices, and required reports.

·        Inspect and document vehicle condition before transport.

·        Maintain towing equipment, tools, straps, chains, and accessories.

·        Follow all company safety procedures and industry regulations.

·        Deliver professional and courteous customer service during routine and emergency situations.·       

• Maintain cleanliness and appearance of assigned rollback truck and equipment.

·        Assist with emergency, after-hours, weekend, and on-call towing operations as assigned.

·        Report accidents, incidents, equipment failures, and safety concerns immediately.

·        Adhere to company productivity, attendance, and performance standards.

Qualifications:

·        Valid driver's license with a clean driving record; high school diploma or GED.

·        Ability to meet company driver qualification standards and insurance requirements.

·        Ability to safely operate a rollback/flatbed tow truck.

·        Knowledge of safe vehicle loading, securement, and transport procedures.

·        Basic knowledge of vehicle systems and mechanical operations.

·        Ability to read maps, GPS systems, dispatch information, and service instructions.

·        Strong customer service and communication skills.

·        Ability to work independently and exercise sound judgment in the field.

·        Ability to lift, carry, pull, and move equipment weighing up to 50 pounds or more.

·        Ability to work in various weather conditions and roadside environments.