Guest Service Agent - Front Desk

Getting the Job Done:

·      Provide guests and team members with professional, efficient, courteous and genuine hospitality

·      Enthusiastically greets guests and properly checks them in; advising the guest on hotel amenities and local points of interest.

·      Possesses strong computer skills and adaptability to learning new systems.

·      Anticipates guest’s needs and offers services prior to the guest asking.

·      Maintain the image of the hotel by appearing presentable and well groomed.

·      Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.

·      Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved

·      As the primary guest contact, show patience and a willingness to help and support the guests with their requests.

·      Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.

·      Attends all mandatory meetings and timely completes all required training.