Getting the Job Done:
Â· Provide guests and team members with professional, efficient, courteous and genuine hospitality
Â· Enthusiastically greets guests and properly checks them in; advising the guest on hotel amenities and local points of interest.
Â· Possesses strong computer skills and adaptability to learning new systems.
Â· Anticipates guestâ€™s needs and offers services prior to the guest asking.
Â· Maintain the image of the hotel by appearing presentable and well groomed.
Â· Manages guestâ€™s concerns appropriately and resolves issues to the guestâ€™s satisfaction keeping business objectives in mind.
Â· Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved
Â· As the primary guest contact, show patience and a willingness to help and support the guests with their requests.
Â· Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.
Â· Attends all mandatory meetings and timely completes all required training.