The Public Area
Attendant is primarily responsible for cleaning and maintaining all public
areas in accordance with all housekeeping procedures and standards. S/He will
promote a safe working environment and quality service to achieve maximum guest
satisfaction. The Public Area Attendant will work with supervisors, inspectors,
and other members of the housekeeping team to ensure maximum efficiency.
The Public Area Attendant shall
strive to provide exceptional service to guests at all times. S/he will be
responsible for exemplifying the Brand’s Culture.
ESSENTIAL JOB FUNCTIONS:
complete knowledge of and comply with all departmental policies/service
complete knowledge of correct maintenance and use of equipment. Use equipment
only as intended.
positive guest relations at all times.
a fresh and inviting atmosphere for guests by making sure all areas of the
hotel are clean and tidy.
all public areas (hallways, elevators, lobby, vending and laundry areas, etc.)
while following safety and security procedures
extra areas above daily quota upon request
all supplies, cleaning materials, and clean linens secure, free of clutter and
hazards, and in assigned storage areas where others can find them and to
prevent losses or damages.
room attendants with moving of heavy furniture and/or equipment.
room attendants with any other duties.
to guest requests from housekeeping or other departments.
plan and ensure that all materials and equipment are in complete readiness for
in maintaining hotel inventory of supplies, linens, and other amenities.
snow in walkways and emergency exits.
with set up and tear down of special events and/or banquets
housekeeping staff with laundry removal and unit cleaning.
and maintain lobby, entrance doors, and bell trolleys.
sanitation, safety, security efforts, and guest services of the Hotel.
equipment and facilities are inspected, cleaned, and in proper operational
conditions at all times.
guest reactions and confer frequently with staff to ensure guest satisfaction.
hotel policy with lost/stolen items.
to hotel requirements for guest/employee accidents or injuries and in emergency
new and improved cleaning and repair methods and instruments.
to guest services and hotel success through teamwork.
Associate is held accountable for all duties of this job and other
duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent
One to two years of related
experience and/or training
Highly organized and detail-oriented
Fluency in other languages
Prior experience using hazardous
cleaning chemicals, vacuum cleaners, cleaning accessories, and tools
Some computer skills beneficial
Must be a United States citizen or
possess a valid work permit
Must be able to read and speak some
Must be able to accurately follow
instructions, both verbally and written
Must be able to quickly learn simple
procedures and techniques
Must be detailed orientated and work
well under pressure
Must be able to work in a fast paced
Must be professional in appearance
Must be able to abide by the Hotel’s
appearance standards and compliance with designated uniform
Ability to work a flexible schedule
that may include evenings, weekends, holidays, and special events. Schedules
are based on occupancy levels and business of hotel
Must have the ability to deal
effectively and interact well with the guests and associates
Must have the ability to resolve
problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an
exceptional experience for all guests
Must be able to stand and walk on feet for the
majority of the shift
Must be able to occasionally lift, carry, push
& pull up to 50 lbs.
Must be able to perform simple grasping and fine
Must be able to perform repetitive hand &
Must be able to frequently reach overhead
Must be able to bend, squat, crawl, kneel, push,
pull, walk on uneven surfaces on a frequent basis
Bending, stooping, kneeling, hoisting,
leveraging ites onto cards, or crawling on floor sometimes necessary to clean
While primarily an indoor job, must be able to
walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both
indoors and outside in a variety of weather conditions (rain, wind, heat)
Must be able to work in variable room
demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies
that these are the only duties to be performed by this employee. He or she will be required to follow other
instructions and perform other work-related duties requested by his or her
Soul Community Planet is an EEO employer - M/F/Vets/Disabled