Solution-Based Casework (SBC) Supervisor

Arab American Family Support Center Brooklyn, NY $65000.00 per year

JOB TITLE: Solution-Based Casework (SBC) Supervisor 


LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx)  

REPORTS TO: SBC Program Director 



The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, with 36 languages represented across staff, AAFSC has developed cultural and linguistic expertise serving members of NYC’s Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities. 


AAFSC works across four key priority areas – Promote, Prevent, Get Ready, and Communicate – in order to achieve our ultimate goal of strengthening families. We promote mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We strengthen families, prevent child abuse, and work to end domestic and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we uplift the voices and needs of under-represented communities and champion gender, racial, restorative, and immigrant justice. 



The Solution Based Casework (SBC) Supervisor will be accountable for providing day-to-day support, leadership, and general supervision to their assigned unit. The SBC Supervisor is responsible for maintaining adherence to the Family Support Solution Based Casework (SBC) Model for their assigned unit.  


The Solution Based Casework (SBC) practice model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. AAFSC serves families city-wide through this model. The Supervisor will effectively support and supervise a trauma-informed, culturally responsive, and linguistically appropriate community-based preventive program that focuses on providing counseling and clinical interventions to at-risk children and families. Supervisors will assist in the overall functioning of the program with the goal of reducing the number of children who enter into the foster care system. The most successful candidate will be one who has strong administrative and management skills including strategic planning, resource allocation, and coordination of government agency requirements. He or she will be organized, professional, and detail oriented, will thrive under pressure, and be willing to work on multiple projects. A commitment to immigrant, refugee and low-income communities will also be essential for success in this role. 



Program Supervision 

  • Manage and delegate responsibilities involved in day-to-day SBC program operations to allow for efficient and streamlined programming. 

  • Provide weekly individual supervision to four (4) case planners and one (1) case aide. 

  • Write-up and upload monthly documentation of supervisory reviews. Ensure timely upload of reviews. 

  • Remain up to date on case history and progress of cases to be able to provide adequate supervision on casework practice. 

  • Conduct routine internal reviews of case files to ensure ACS compliance. 

  • In collaboration with Training and Technical Assistance Manager as well as Program Director, take the lead in ensuring quality onboarding of new staff, as well as on-going training of all assigned case planners and case aides. 

  • Monitor and adjust time sheets as needed. 

  • Practice and encourage office norms (use of calendars, checking email, etc.). 

  • Submit closing packets. 

  • Attend Elevated Risk Conferences (ERCs) and Child Safety Conferences. 

  • Conduct employee three-month evaluations and annual evaluations. 

  • Assign cases to Case Planners and Case Aides using Purchased Preventive Risk Services (PPRS) databases. 

  • Facilitate communication between case planners and case aides through one-on-one supervision as well as scheduling and hosting monthly team meetings. 

  • Communicate regularly with staff and troubleshoot issues related to casework with the help of Program Director (when needed). 

  • Review and approve Family Assessment and Service Plan (FASP) and Plan Amendment submissions, all supervisory documentation and case consultations. 

  • Collaborate with Program Director to ensure that all staff training needs are continually met. 

  • Provide ongoing training and coaching to support effective implementation of the Solution-Based Casework Model& ensure timely completion of certification. 

  • Ensure quality professional development of case planners and case aides. 


Quality Assurance 

  • Ensure Family Team Conferences (FTCs) are being held within a timely manner (within 4 weeks of FASP due date, as well as uploaded using proper coding. 

  • Review and ensure quality of case notes, FASP reports, etc. 

  • Ensure timely uploads of casework contacts, notes (within 5 business days), FASP reports, etc. All contacts must be added to the Preventive Organization Management Information System (PROMIS) by the 5th of the following month. 

  • Review casework documents (legal documents, furniture requests, Investigative Consultation (IC) forms, etc.). 

  • Collaborate with the Program Director to ensure program meets all city and state funding targets and benchmarks (for instance, safety assessments, case work contacts, family team conferences, preventive based funding targets, etc.). 

  • Provide assistance to ensure that program is in compliance with all case planning and supervisory documentation. 

  • Ensure confidentiality requirements are observed and practiced. 

  • Attend internal and external trainings. 

  • Assist in intake component of the program: Joint Home Visit (JHV), assessing Advocate Preventive Only (ADVPO) cases, etc. 

  • Ensure monthly casework contacts are conducted. 

  • Ensure case files are up to date. 

  • Ensure quality casework practice, which includes safety and risk assessment of children and families and case progress. 

  • Appropriately follow incident reporting procedures. 


Data, Evaluation, & External Relationships 

  • Ensure data entry meets contractual and AAFSC program requirements. 

  • Practice attention to detail and maintain responsibility and dependability in data reporting to external and internal database platforms. 

  • Track and offer suggestions for improvements in key performance indicators for preventive services. 

  • Attend regular meetings and special events as needed. 


Trainings, Meetings, and Audit Preparation 

  • Attend training provided by ACS, Solution Based Casework, and other organizations as required (minimum of 42 hours/6 days each fiscal year) and log training by submitting certificates to Training and Technical Assistance Manager. 

  • Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g., monthly supervision). 

  • Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.) related to the program operation and delivery of services. 


Ambassador & Champion 

  • Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision, and values. This includes the following: 

  • Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Resource Development team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Resource Development team aware of any opportunities, challenges, or updates. 

  • All team members are expected to support the Resource Development team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications. 

  • Demonstrate a willingness to respond to evolving community needs, including, but not limited to, making referrals in light of community needs, supporting with the development of and implementation of new initiatives or programming, and raising awareness of new or evolving needs. 

  • Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies. 


Other Duties & Responsibilities 

  • Participate in AAFSC management meetings. 

  • In the absence of PD, take on additional responsibilities as needed. 

  • Conduct home visits as needed. 

  • Participate in interviews of potential new staff. 

  • Participate in other meetings and conferences as needed. 

  • In the absence of FTC Facilitator, this role may cover any FTC duties as long as they are not the same supervisor on the case.  

Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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