The Desktop Support
Specialist will work within a team to provide help desk and desktop support
services to end users, both on-site and remotely.
Duties and Responsibilities
help desk support for end user issues, including but not limited to
setting up new users, installing/troubleshooting software applications,
configuring printers, and hardware failures.
a ticketing system to prioritize and work through end user issues; also
actively use and contribute to a departmental knowledge base to streamline
3. Create, maintain, and deploy computer
images to streamline OS installation.
- Troubleshoot, repair, and
terminate new or existing data cabling (CAT5e, CAT6, etc.)
- Provide administration for
computer, email, and user accounts to include account creation, password
resets, unlocks, disabling of terminated employees, groups, distribution
- Conduct regular patch management
ensuring all client workstations are up-to-date and receiving the
necessary patches in a timely manner.
- Troubleshoot, diagnose, and resolve ATM/ITM issues related
to hardware, software, or network connectivity.
closely with the call center/operations staff and vendors to ensure
problems are resolved as quickly as possible.
and schedule ATM/ITM upgrades and maintenance.
- Maintain professional and technical knowledge by attending
educational workshops, conferences, reviewing professional publications,
and keeping certifications current.
- Performs special
projects within other areas as requested.
- Adheres to BSA
policy and all other bank policies.
- Other duties as
assigned by supervisor.
(Education, Experience, Skills)
Degree in IT, or another related field, preferred.
years providing desktop support to 100+ end users.
- Experience with Active Directory,
DHCP, DNS, Group Policy, and NTFS file/folder permissions.
- Experience supporting Office 365
- Experience running and
terminating data cabling.
- Experience streamlining computer
deployment using Windows imaging tools.
- Experience with patch management
- Experience using a help desk
ticketing system for tracking support tickets.
- Solid understanding of change management concepts
- Ability to work well within a team.
- Excellent interpersonal, written, and oral
communication, documentation, and collaborative skills.
troubleshooting and problem-solving skills.
to changing environments, priorities, and timelines.
and willing to learn new processes.
A+, Network+, Security+, or any Microsoft certifications a plus.
and credit clearance, required.
Physical Demands and Work
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the functions.
performing the duties of this position, the employee is regularly required to
talk and hear. The employee frequently is required to use hands or fingers,
handle, or feel objects, tools or controls. The employee is occasionally
required to stand; walk; sit; reach with hands and arms; climb or balance; and
stoop, kneel, crouch, or crawl.
employee must occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this position include close vision, distance vision,
color vision, peripheral vision, and the ability to adjust focus.
noise level in the work environment is usually moderate.
job description in no way states or implies that these are the only duties to
be performed by the employee(s) incumbent in this position. Employees will be required to follow any
other job-related instructions and to perform any other job-related duties
requested by any person authorized to give instructions or assignments.
duties and responsibilities are essential functions and requirements and are
subject to possible modification to reasonably accommodate individuals with
disabilities. To perform this job
successfully, the incumbents will posses the skills aptitudes and abilities to
perform each duty proficiently. Some
requirements may exclude individuals who pose a direct threat or significant
risk to the health or safety of themselves or others. The requirements listed in this document are
the minimum levels of knowledge, skills or abilities.
document does not create an employment contract, implied or otherwise, other
than an “at will” relationship.
FIRST GUARANTY BANK is an EEO employer - M/F/Vets/Disabled