Database/Project Support Analyst
JM Test Systems Baton Rouge, LA DOE
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Job Description

The IT Technician for our organization will be responsible for supporting our database applications including: Sage ERP, CRM, and Wiki, along with our custom work order, rental and training applications. This includes help desk support, some systems analysis and assistance with project management.

We are looking for someone resourceful who is willing to work hard, with a lot of initiative, and a passion for technology.

Our IT Technician will be expected to not only maintain the status quo, in terms of database applications already in place but also to suggest changes/additions to our current systems.

Responsibilities

  Troubleshoot and resolve all IT issues that are submitted to our help desk ticketing system

  Provide IT related input when required for projects lead by other individuals

  Create/Maintain/Improve Standard Operating Procedures for IT related tasks/operations

  Provide technical training for staff when needed

  Assist in the maintenance of all database applications.

Qualifications

  BS, BA, BE or Associates degree in computer programming, computer science, or information management or equivalent combination of education and industry experience;
 At least 3 years experience specifically in an IT role
  Effective project management techniques
  Knowledge of SQL and/or database design is a huge plus
  Any programming experience is a huge plus 
  Excellent working knowledge of Microsoft Office  products

Required experience:

  IT: 3+ years 

 
 
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