Branch Manager - Bocage


Job Summary

Branch Managers lead the customer experience while managing staff and promoting bank products and services.  This position is responsible for adherence to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.  The Branch Manager also monitors branch service quality and actively coaches, develops, and motivates employees. 

Essential Functions include the following. Other duties may be assigned.

  • Accountable for day-to-day operations and management of the branch and branch staff.
  • Ensures that employees can identify customer’s financial needs and effectively present the Bank’s products and services,
  • Orients employees to Bank policies and procedures, clearly communicating work duties and responsibilities to ensure established procedures are clearly understood and followed.
  • Evaluates staff’s work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action when necessary.
  • Participates in decisions related to the selection, promotion, transfer, and discipline of assigned personnel. Schedules and supervises branch employees.
  • Serves as escalation point for customer issues and concerns.
  • Understands branch P&Ls and drives to operate efficiently.
  • Ensures the completion of monthly operational activities and required checklists.
  • Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions.
  • Manages the security of the branch, including the issuance of keys and access to the Bank’s security alarm and vault area.
  • Opens, closes, and maintains accounts; collects and documents required client information.
  • Receives, reviews, and evaluates consumer and small business loan requests and meets with applicants to explain credit policies and to obtain loan information and documentation. 
  • Participates in community activities and civic organizations.
  • Partners with bank leaders to organize networking events and seminars to generate new business; coordinates logistics for smooth execution of these activities.
  • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s policies and procedures.
  • Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable.
  • Completes all required annual compliance training including BSA.



Bachelor’s degree or equivalent combination of education and relevant bank branch operations experience.

Training and Experience

  • Knowledge of Regulatory/Compliance laws, teller operations, consumer/commercial loans.
  • Ability to work independently, maintain confidentiality, problem solve, supervise a team.
  • General knowledge of banking products and various computer software (i.e., MS Office).

Supervisory Responsibility

Responsible for the overall direction, coordination, and evaluation of the branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.  Work involves extensive use of computers and may include occasional pushing, pulling, or carrying objects weighing up to 25 pounds.  Must be able to speak clearly and hear and understand normal conversations in person and over the phone.  The noise level in the work environment is usually moderate.

This position will be based at a specific branch location but will require the flexibility to work at other branch locations as needed.  Occasional travel to client offices and bank locations for meetings is required and will primarily occur during the normal workday. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.



CITIZENS BANK & TRUST CO is an EEO employer - M/F/Vets/Disabled
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