Branch Managers lead the customer experience while
managing staff and promoting bank products and services. This position is responsible for adherence to
compliance procedures and internal/operational risk controls in accordance with
all applicable regulatory standards, requirements, and policies. The Branch Manager also monitors branch
service quality and actively coaches, develops, and motivates employees.
Functions include the following. Other
duties may be assigned.
- Accountable for
day-to-day operations and management of the branch and branch staff.
- Ensures that employees can
identify customer’s financial needs and effectively present the Bank’s products
- Orients employees to
Bank policies and procedures, clearly communicating work duties and
responsibilities to ensure established procedures are clearly understood and
- Evaluates staff’s work
performance and provides feedback through consistent and ongoing coaching and
communication; conducts effective performance appraisals and takes corrective
action when necessary.
- Participates in
decisions related to the selection, promotion, transfer, and discipline of
assigned personnel. Schedules and supervises branch employees.
- Serves as escalation
point for customer issues and concerns.
- Understands branch
P&Ls and drives to operate efficiently.
- Ensures the completion
of monthly operational activities and required checklists.
- Reviews audit results
and performance reports. Conducts root cause analysis for areas requiring
improvement and develops and implements solutions.
- Manages the security of
the branch, including the issuance of keys and access to the Bank’s security
alarm and vault area.
- Opens, closes, and maintains accounts;
collects and documents required client information.
- Receives, reviews, and evaluates consumer and small business
loan requests and meets with applicants to explain credit policies and to
obtain loan information and documentation.
- Participates in
community activities and civic organizations.
- Partners with bank
leaders to organize networking events and seminars to generate new business; coordinates
logistics for smooth execution of these activities.
- Performs duties in
compliance with applicable laws and regulations, including but not limited to
the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in
accordance with the Bank’s policies and procedures.
- Continues professional
development through training, seminars, certifications, and membership in
professional associations, as applicable.
- Completes all required annual compliance training
Bachelor’s degree or equivalent combination of education and
relevant bank branch operations experience.
- Knowledge of
Regulatory/Compliance laws, teller operations, consumer/commercial loans.
- Ability to work independently,
maintain confidentiality, problem solve, supervise a team.
- General knowledge of
banking products and various computer software (i.e., MS Office).
Responsible for the overall direction, coordination, and
evaluation of the branch. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is required
to stand; walk; sit; reach with hands and arms; stoop, kneel, or crouch. The
employee must occasionally lift and/or move up to 25 pounds. Work involves extensive use of computers and
may include occasional pushing, pulling, or carrying objects weighing up to 25
pounds. Must be able to speak clearly
and hear and understand normal conversations in person and over the phone. The noise level in the work environment is
position will be based at a specific branch location but will require the
flexibility to work at other branch locations as needed. Occasional travel to client offices and bank
locations for meetings is required and will primarily occur during the normal workday.
applicants will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity or national origin.
CITIZENS BANK & TRUST CO is an EEO employer - M/F/Vets/Disabled