Operations Manager


Position Summary the Operations Officer is responsible for managing, motivating and providing information and feedback to the SVP Operations. Plans, organizes, directs, and controls operations of Customer Support Center, E-Banking, Credit Cards, ATM/Debit and Back office Operations.



Essential Duties and Responsibilities


1.        Supervising staff

2.        Evaluate individual performance of staff and coaching staff to improve overall performance

3.        Administer company policies and take remedial action as necessary

4.        Reviews performance against operating plans and standards

5.        Delegate responsibilities to staff to ensure department and company goals are being achieved

6.        Assist Human Resources with recruiting and conduct interviews of all new staff

7.        Presents monthly reports on performance to SVP Operations

8.        Identifies training needs within the departments and works with training to implement

9.        Advise Supervisor and senior management and provide recommendations pertaining to changes, upgrades, and improvements in areas supervised

10.     Provide Administrative support for the E-Banking sales process

11.     Adheres to the BSA Policy and all other Bank Policies

12.     Other duties and responsibilities as may be assigned by supervisor.


Minimum Qualifications (Education, Experience, Skills)

·         4 years Management related experience in Financial industry

·         4 year degree in Accounting or Finance preferred

·         Knowledge of Bank Operations, including eBanking and credit cards

·         Proficient in Word, Excel and Power Point

·         Excellent written and verbal communication skills

·         Ability to prioritize and work independently in a multi task environment

·         Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality customer service

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate

FIRST GUARANTY BANK is an EEO employer - M/F/Vets/Disabled
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