Full-Time Member Care Advocate (Collections)


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Looking for an exciting opportunity to work in a fun service-minded environment? Railroad & Industrial Federal Credit Union is the place for you. Apply online today! 

Full-Time Member Care Advocate - 50th Street  

We seek to fill this Collector position with a responsible individual who possess an enthusiastic desire to create solutions for our members. The Collector will develop action plans to bring delinquent accounts current; skip trace; work charged-off accounts for recovery; file law suits; attend mediation and court proceedings; perform duties in compliance with Fair Debt Collection Act, other collection regulations, and in accordance with the Credit Union policies.

Desired Skills and Experience

  • High school diploma or equivalent
  • Credit union experience preferred
  • 2+ years of financial collection, skip tracing & recovery experience
  • Intermediate PC skills including Word, Outlook and Excel
  • Effective communication, negotiation, problem solving and persuasive skills
  • Assertiveness in working with difficult members 
  • Ability to prioritize daily workload and meet goals and deadlines of job functions 
  • Outstanding interpersonal skills
  • Dependability, flexibility and enthusiasm
  • Bilingual Spanish/English helpful 

Sign-on Bonus Program: Starting Friday, June 4th we will be giving a $500 sign-on bonus to newly hired employees that successfully pass their introductory period. This sign-on bonus program will run until July 30th. Rehired employees are not eligible for this sign-on bonus. 

Drug Free Workplace, Equal Opportunity Employer, D/M/F/V

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