Member Services Representative

Do you want to be part of an amazing team and love giving back to your community? Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members.

The Core Values of Forest Area Federal Credit Union are:

Respect, Integrity, Empowerment, Passion, Innovation

With the foundation of our values in-place, we confidently articulate our

Mission:

“Strengthening Our Communities; Investing In Your Success”

Position Purpose

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Job Functions

Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.

Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records.

Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.

Assist with mail or email transactions, when available.

Maintain an up?to?date comprehensive knowledge on all credit union products and services that are handled or promoted by MSR’s. Maintain an up?to?date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the teller area, including robbery procedures.

Promote, explain, and cross?sell other credit union services such as consumer and mortgage loans, IRAs, certificates, safe deposit boxes, debit and credit cards, on?line banking, cashier’s checks, and money orders.

Receive mortgage, consumer loan, and other payments, and ensure the payments match balances due. Enter payments into computer. Generate member receipts.

Process cash advances from credit cards, unemployment compensation, tax returns, and other sources.

Place hold on accounts for uncollected funds.

Count, check, and package coins and currency.

Balance cash drawer at the end of the shift and compare totaled amounts to computer generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.

Ensure that the station is properly stocked with forms, supplies, brochures, etc.

Check night depository bags and record proper information according to credit union procedures.

Perform other duties as assigned.

Performance Measurements

Provide friendly, professional, personal, and confidential service to all members and associates.

Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.

Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.

Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.

Maintain a dependable record of attendance and timeliness.

Maintain a professional work environment and businesslike appearance.

Benefits

Health Insurance/Dental paid 100% for you by employer

401K- FAFCU gifts 7% after 1 year of service

Short Term/Long Term Disability Insurance

Life Insurance for you, spouse and dependents