A & R Hospitality Group is looking for a Guest Service Representative (GSR) who can provide
outstanding customer service and always maintains a positive attitude.
About A&R Hospitality Group:
A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately
1,800 rooms and over $100 million in assets. The company partners with premium brands such as
Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.
For additional information, please visit the company’s website at www.anrgroup.com.
The primary role of the Guest Service Representative is to work at the front desk of the hotel and
provide service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out
departing guests. The GSR provides excellent customer service to all guests, make reservations for
guests arriving on the same day or future dates, answers incoming phone calls, and responds to any
guest inquiries or requests.
We are in search of qualified candidates who can excel at the following:
Always maintain a professional appearance
Register all incoming guests and ensure all pertinent information is obtained
Assist in other departments as needed
Address and resolve guest complaints in a timely manner
Block incoming reservations based on guest requests and room availability
Block arriving reservations of all groups
Maintain cleanliness of the back office and front desk area
Anticipate guest needs in order to have superior guest service
Maintain confidentiality and security of proprietary company information and guest information
A&R benefits include:
Paid vacation time
Supplemental Insurance Available
Free Teledoc for eligible employees
A &R Hospitality Management provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and harassment of any type without regard to
race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state or local
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.