Summer Case Manager

Worcester Community Action Council Inc Worcester, MA $17.00 per hour

Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and carefinancial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

WCAC’s YouthWorks Summer Jobs Program provides summer jobs for youth between the ages of 14 and 21 in the city of Worcester. Each summer, youth are provided with pre-employment training, along with meaningful paid work experience, daily supervision, and support.

WCAC is seeking a qualified individual to maintain a case load of assigned youth and work sites while ensuring a positive work and learning experience for both youth and employers for the 2021 YouthWorks Summer Jobs program. This is a seasonal, temporary position.



  • High School Diploma or HiSET, Bachelor’s degree preferred; related experience considered.
  • Familiarity with the Worcester and Webster communities preferred.               
  • Experience working with the youth preferred.
  • Ability to work effectively and cooperatively with staff and clients from diverse cultural, educational, and socio-economic backgrounds required.
  • Attention to detail is essential. Will be asked to verify participant eligibility and timesheets.
  • Must be able to multitask and work in a busy environment with a lot of time traveling throughout the community to different worksites.
  • Strong written and oral communication skills.
  • Must be proficient in Microsoft Suite and data management.
  • Bilingual ability preferred.
  • Ability to successfully complete a CORI/SORI review.
  • Valid driver’s license and reliable transportation required. This position requires daily travel to various job sites.

Duties and Responsibilities:

  • Facilitate weekly meetings for youth in a group setting in person and/or on a virtual platform.
  • Monitor worksites for compliance with all applicable state, federal, and program rules and regulations.
  • Establish and maintain a positive working relationship with worksite employers.  Communicate with worksite supervisor weekly to ensure a successful experience.
  • Establish and maintain a positive mentoring relationship with youth.  Communicate with youth weekly to ensure a successful job experience.
  • Conduct weekly visits to assigned worksites.  Assist with problem-solving in the event of conflict.
  • Monitor accuracy and proper maintenance of weekly timesheets at worksites to include participant and supervisor’ signatures. Distribute weekly payroll.
  • Enter and monitor youth data and progress with Signal Success, state work readiness curriculum, on the YouthWorks database daily.
  • Develop, implement, and complete Work-Based Learning Plans for all assigned youth.  Conduct reflection activities designed to assist youth with skill development.
  • Assist youth with developing plans for “next steps”, such as resume writing and job applications.
  • Ensure youth have appropriate wrap-around supports, make referrals for services as needed.

Send cover letter and resume specifying position via email to or to the Human Resource Department, Worcester Community Action Council, 484 Main St, #200, Worcester, MA 01608. 


Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.  

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