Host/Hostess
CIAO CUCINA AND BAR LLC Coral Springs, FL
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Primary
  • Promote, work, and act in a manner consistent with the mission
  • Warmly and graciously greet all guests and seat them at tables or in waiting areas.
  • Provide guests with menus and inform them of their server’s name upon seating.
  • Record guest names and the number of people in the party and provide guests with estimated waiting time when immediate seating is limited through Yelp Application
  • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Notify the party when tables become available.
  • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Inform guests of establishment specialties and features.
  • Receive and record guests' dining reservations.
  • Direct guests to restrooms and waiting areas such as lounges.
  • Relay messages to servers and bussers as needed.
  • Thank guests as they leave and invite them to return.
  • Attend all scheduled employee meetings and offers suggestions for improvement.
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
Supplemental
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Assist with preparing and serving food and beverages.
  • Prepare cash receipts after shift.
  • Tools & Technology
  • Carbonated beverage dispenser
  • POS System Micros
  • Commercial use coffee or iced tea makers
  • Ice dispensers
  • Apple I-PADS
  • Pocket calculator
  • Multi-line telephone systems
  • Touch screen monitors
  • Database user interface and query software (YELP)
  • Uber Eats and other Deliverable 3rd Party Applications
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