Specialist, Specimen Collection

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Position Title: Specialist, Specimen Collection 

Division: Satellite 

FLSA Status: Non-Exempt 

Reports to: Supervisor, Satellite Office 

Summary

DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. The role of the Specimen Collection Specialist is critical to the success of our testing in local markets.

The Specimen Collection Specialist is responsible for collecting biological specimens at DDC’s Boston satellite office for the purpose of conducting scientific testing. Duties will include maintaining the integrity of the collection process, maintaining records for reporting purposes. This position reports to the Satellite Office Supervisor and is essential to support our local customer base.  This individual will perform DNA buccal swab and blood collections locally and forward the sample to DDC headquarters in Ohio for testing.  This individual will run the day-to-day operations of the office independently.

Responsibilities

  • Performs specimen processing procedures in a satellite office under minimal supervision
  • Develops and maintains professional relationships with patients, and clients
  • Performs all tasks in accordance with laboratory procedures and policies
  • Collects specimens from patients of all age groups
  • Labels each specimen completely, accurately and legibly
  • Packages specimens as required by protocol to maintain specimen integrity for transport to the appropriate laboratory.
  • Maintains appropriate inventory levels to ensure that specimens can be collected as required, all clerical duties can be performed, and the collection site can be kept clean.
  • Follows compliance guidelines to meet HIPAA standards
  • Able to explain and promote DDC’s products and services professionally
  • Collaborate and work effectively with others
  • Ability to cope with difficult customer situations
  • Assist clients face-to-face and over the phone
  • Results driven, able to maintain and sustain company goals
  • Works systematically and manages time well
  • Reacts to opportunities taking the initiative to promote the office in new and innovative ways
  • Consistently meets performance standards by actively reaching out to potential customers ensuring continued success of the office
  • Adhere to compliance regulations and policies
  • Stays organized and keeps detailed notes of sales touches both over the phone and in person
  • Ability to work independently and self-motivate
  • Able to research required information using available resources
  • Find solutions to resolve customer issues when necessary
  • Other duties as assigned 

Skills

  • High School Diploma
  • Phlebotomy Certification 
  • One (1) to two (2) years of experience in call center or customer service
  • Results driven, able to maintain and sustain company goals
  • Excellent customer service skills
  • Effective time management and problem-solving skills
  • Exceptional organizational skills and attention to detail
  • Ability to demonstrate and uphold the highest level of ethical behavior and confidentiality
  • Cheek swab and blood DNA collections and assisting customers in the completion of Chain Of Custody forms
  • Strong working knowledge of programs such as Microsoft Word and Excel


Confidentiality

  • Due to the sensitive nature of our business, it is imperative that each Team Member is of high integrity and able to keep work-related issues confidential. 

DNA DIAGNOSTICS CENTER INC is an EEO employer - M/F/Vets/Disabled
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