Service Coordinator - Office of Long Term Living

Summary of Responsibilities:


Under the general direction of the Office of Long Term Living (OLTL) Unit Supervisor, this person provides support coordination services for consumers.  Services are provided in accordance with all existing policies, procedures, and regulations and in accord with the mission and values of the company.


Essential Functions:


Completes required documents to request authorizations for services

Assist in identifying and accessing community resources & providers

Verify MA status/insurance eligibility

Complete referral to appropriate agencies and/or units within SAM

Provide crisis intervention

Provide support to consumers

Participate in interagency planning

Attend court hearings

Complete written reports

Maintain accurate and up-to-date files

Complete service notes

Complete release of information processes

Participate in discharge/transition planning

Complete required trainings

Prepare files for closure and storage

Conduct Waiver Monitoring Processes

Participate in Plans of Corrections

Conduct the Service Plan/Individual Support Plan process  Complete Freedom of Choice Process

Process Requests for Services

Involved in processes and remediations resulting from Quality Management Efficiency Teams (QMETs) monitorings as necessary

Communicates current Office of Long Term Living priorities to individuals and families


Personal Characteristics


Comfortable performing multifaceted projects in conjunction with day-to-day activities

Ability to get along with diverse personalities, tactful, mature, flexible

Possess sound judgment and reasoning abilities

Possess oral and written communication skills

Resourceful and well organized

Comfortable with team process

Ability to establish credibility

Be decisive assertive and persuasive 


Minimum Requirements (education, experience, etc.)


Bachelor Degree from accredited College or University in Psychology, Social Work, or related field as agreed to by management and the union.

Registered Nurse in the Commonwealth of PA

3 years experience in a social service or healthcare setting.

Service Coordinators working with individuals with traumatic brain injury must also have at least one year of experience in rehabilitation and/or working with individuals with traumatic brain injury.

Computer skills to include word processing


Minimum Employment Requirements:



Valid Pennsylvania drivers license and acceptable motor vehicle record check

Act 33 and Act 34 clearances

Social security card

Immigration and naturalization (I-9) clearance

Drug screening clearance

FBI Clearance

Working Conditions:


 In office work performing concurrent varied tasks

 Daily travel throughout Schuylkill and surrounding counties in a variety of venues including but not limited to the community, individual’s home, providers, hospitals and other human service agencies as well as occasional travel to statewide meetings.


Safety Hazards of the Job:


Minimal hazards, general office working conditions.  There may, however, be a rare occasion during which it is necessary to have physical interaction with a consumer exhibiting aggressive behavior.

Some travel may be during adverse weather conditions.

SAM, Inc. Community Wellness Support Service Program is an EEO employer - M/F/Vets/Disabled
By clicking the button, I agree to the GetHired Terms of Service member? Login to Apply