Property Manager

Moonlight Basin Big Sky, MT
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There’s a side of Big Sky, Montana that speaks to those seeking something special. A vast 8,000 acre landscape where stunning natural beauty and an endless array of alpine adventures blend together to create a private club and mountain living experience like no other.

Whether it’s winter or summer, Moonlight Basin is something you won’t soon forget. The mountain scenery, the direct access to some of the finest skiing at Big Sky Resort, the hiking, the golf and so much more all add up to the perfect place to work and enjoy Montana.

Moonlight Basin is located right in the middle of the best things to see and do in Montana. You can visit Yellowstone National Park. Explore the national forest and wilderness lands. Come down to the town of Big Sky and shop, eat, and catch some music. Bozeman is a short drive and easily accessible by Skyline Bus.

Position Summary:

The Property Manager position requires a highly organized, personable, and service-oriented individual with excellent communication skills. This individual will be responsible for the overall financial and operational management of their assigned neighborhood within the Moonlight Basin community. The goal of this position is to maintain efficient operations with an owner first mentality to deliver a consistently outstanding experience.


Responsibilities:

 

·         Manage the administration, improvement, maintenance, and general operations of the residential properties in assigned neighborhood (roughly 25 residences). To include:

o    Responsible for recording all billable time and bill homes weekly.

o    Complete end of month billing for homes in assigned neighborhood. 

o    Complete routine maintenance service orders in homes of assigned neighborhood.

o    Perform weekly inspections of all homes and submit inspection reports.

o    Determine whether repairs and/or maintenance are needed based on regular inspections of the home.

o    Inspect and balance hot tubs on a weekly basis.

o    Schedule outside vendors as needed for general upkeep, major repairs, or remodeling, and provide access to homes.  

o    Maintains property records including rental or usage activity; maintenance and operating costs; and property availability.

·         Act as single point of contact for homeowners.

·         Facilitate communications between the operations team and the housekeeping and maintenance teams.  

·         Contribute to the development of the departmental budget and for developing detailed budgets for neighborhoods with relevant financial reports.

·         Participate in marketing strategies for properties.

·         Participate in establishing rate structures for your assigned neighborhood.

·         Assist in matters related to owner services, satisfaction, and resolutions.

·         Maintains consistent communication with the internal teams regarding questions or concerns involving property management and pre-arrival preparations.

·         Property Managers are responsible for the daily supervision, coaching, scheduling, hiring and training of all Residential associates and reservationists.

·         Generate housekeeping reports and maintenance reports daily.

·         Coordinate with Executive Housekeeper to plan housekeeping schedules for the day/week.

·         Procure and enter work logs for appropriate residences daily.

·         Maintain an accurate home inventory for each home in your neighborhood and bill accordingly.  

·         Stage homes for arrival including stocking home with groceries and amenity presentation with welcome card.

·         Conduct pre-arrival housekeeping and maintenance inspection.

·         Review and approve invoices and ensure department budget is maintained.

·         Ensure company vehicles are clean, well maintained and presentable at all times.

·         Deliver mail and packages to homes in your neighborhood daily.

·         Assist in coverage for other property managers as needed.

·         Identify and escalate issues as needed to the Director of Lodging.

 

Qualifications:

 

·         Valid driver’s license and clean driving record.

·         Reliable Vehicle

·         Property management license or the ability to obtain one within the first 60 days of employment.

·         Previous similar experience preferred.

·         Previous management experience preferred.

 

Required Skills:

 

Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

 

·         Understanding of laws, guidelines, and best practices of property management.

·         Excellent verbal and written communication skills.

·         Excellent interpersonal and customer service skills.

·         Strong supervisory and leadership skills, with ability to train others.

·         Basic understanding of the materials, methods, and tools used to construct and repair buildings and infrastructure of properties.

·         Exceptional organization skills and strong attention to detail.

·         Exceptional interpersonal skills.

·         Highly motivated and able to carry out diverse tasks with minimal supervision.

·         Ability to respond quickly to members.

·         Ability to maintain a professional demeanor and presentation with all members, guests, and associates.

·         Ability to work well in a team environment.

·         Knowledge of the Big Sky area and community preferred.

·         Familiarity with Escapia preferred but not required.

·         Proficient with Microsoft Office Suite or related software.

 

Essential Job Functions:

 

·         Must be able to access, input, and retrieve information from a computer.

·         Must be able to communicate by various means including but not limited to phone, email, and text.

·         Must be able to follow instructions.

·         Must be able to study and acquire knowledge of all club operations.

·         Must be able to operate a motor vehicle.

·         Must have a flexible schedule and the ability to work days, nights, holidays, and weekends.

·         Must be able to work outside in all weather conditions.

 

 

Physical Demands:

 

·         This job requires daily work in the field. You may be required to travel in inclement weather conditions between properties.

·         You must be able to lift 25 pounds.

·         Position requires sitting, standing, walking, and climbing stairs.

 

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities for this specific job.  The responsibilities, tasks, and duties of this position might differ from those outlined above and other duties may be assigned as necessary.

 
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