Responsible for the creation and execution of Asian
player development plans and programs.
Works in conjunction with the Table Games and Marketing departments to
establish goals and objectives to ensure market share growth and profitability.
Develops and executes Asian Player Development plans and programs within market
area as it relates to Player Development. Prepares quarterly progress and yearly goals.
Identifies and establishes relationships with casino customers. Provides
regular communication with and superior service for VIP gaming customers to
drive trips and revenue growth. Assists
with implementation of special programs, promotions, and events calendar to
stimulate business opportunities. Provides preliminary pro-formas on all
prospective Asian Player Development events.
Reviews comp exception report for adherence to property standards and
policies. Utilizes on property staff to resolve customer service gaps and
deliver service recoveries in order to ensure guest satisfaction. Works closely
with all outlets to provide maximum guest service for our patrons. Interfaces
with casino credit department to develop procedures and marketing techniques to
provide awareness and attract customers accordingly. Coordinates with Database
Marketing Manager to improve and maintain accurate records of rated customer’
play activity. Authorized to extend complimentary services in accordance
with the approved comp matrix. Ensures
compliance with all regulatory controls and the Pennsylvania Gaming Control
High school diploma
or equivalent. Five years minimum
experience in related field of business.
qualify for and maintain licensure as required by Pennsylvania Gaming Control
Board. Must have thorough knowledge of
approved Responsible Gaming Program.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled