Place of work:
The Front Desk Associate will greet and direct members,
guests and staff as they enter the gym and provide control of the front door
location. This position will provide assistance to members requests along with
inquiries about gym operations & policies as well as perform various
administrative duties as directed by the Gym manager or Front desk manager.
Desirable: High school diploma or in process of receiving
one is required.
each member and guests promptly, enthusiastically and with a smile to create a
friendly, positive warm welcome upon entering the gym.
Hello to all incoming guests and says Good-bye to all outgoing guests. WARM
security and control to the front door area of the facility.
each member into the gym using the proper check-in procedures.
check-ins to identify delinquent accounts and notifies Gym Operations
all guests into the gym using proper registration procedures.
that guests and appointments are directed to the appropriate department in a
prompt, professional manner.
phone by the third ring in a professional and courteous manner and uses proper
caller’s requests and/or takes appropriate messages.
immediately to member requests, inquiries and concerns.
professional appearance and wear proper uniform attire with nametag while on
keys, towels and other materials as needed/requested.
time/makes appointments for tanning, special classes or other activities
sponsored by the gym.
retail and concession sales.
to attend all staff meetings.
and maintains the front desk area according to Company standards.
proper opening and closing procedures as assigned.
all maintenance concerns that are reported.
management of gym incidents that requires incident reports.
when scheduled and adheres to company attendance policies.
other duties as directed by the Front desk manager.
duties. Excellent customer service skills are required.
to communication effectively with both staff and members is critical.
of basic cash processing procedures is required.
computer skills are required.
to multi-task is very helpful to successfully
work experience in retail or health club