The Credit Card Specialist
position is responsible for making and pulling any daily or past due
reports, assist customers with problems or questions, work all applications,
Essential Duties and Responsibilities
1. Balance daily reports and internal
2. Pull and review past due reports
weekly. Submit reports to special assets and communicate with them to collect
on delinquent accounts
3. Coordinate any credit card contest,
promotions, etc. and disseminate information (work with marketing)
4. Work all credit card applications,
make new account folders
5. Post all credit card payments via
6. Provide any maintenance on credit
card processors system including lost/stolen cards, reissues, etc.
7. Receive and handle problem calls from
cardholders regarding credit card transactions to include resolution or errors
in compliance with regulations
8. Prepare reconciliations of all GL and
9. Answer questions and balance account
10. Adheres to the BSA Policy and all
other Bank Policies.
11. Other duties and responsibilities as
may be assigned by supervisor.
to the BSA Policy and all other Bank Policies.
Minimum Qualifications (Education,
- Minimum qualifications include
excellent verbal and written communication skills and excellent customer
be able to multi-task and work in a fast-paced environment.
banking experience a plus.
Physical Demands and Work Environment
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the functions.
the duties of this position, the employee is regularly required to talk and
hear. The employee frequently is required to use hands or fingers, handle, or
feel objects, tools or controls. The employee is occasionally required to
stand; walk; sit; reach with hands and arms; climb or balance; and stoop,
kneel, crouch, or crawl.
The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by this position include close vision, distance vision, color vision,
peripheral vision, and the ability to adjust focus.
The noise level in
the work environment is usually moderate.
job description in no way states or implies that these are the only duties to
be performed by the employee(s) incumbent in this position. Employees will be required to follow any
other job-related instructions and to perform any other job-related duties
requested by any person authorized to give instructions or assignments.
duties and responsibilities are essential functions and requirements and are
subject to possible modification to reasonably accommodate individuals with
disabilities. To perform this job successfully,
the incumbents will posses the skills aptitudes and abilities to perform each
duty proficiently. Some requirements may
exclude individuals who pose a direct threat or significant risk to the health
or safety of themselves or others. The
requirements listed in this document are the minimum levels of knowledge,
skills or abilities.
document does not create an employment contract, implied or otherwise, other
than an “at will” relationship.
FIRST GUARANTY BANK is an EEO employer - M/F/Vets/Disabled