Auto Transport Dispatcher
operations manager provides the timely coordination and scheduling of pick-up and delivery to/from
and customers through the managing of trucks, drivers, and customers. Maximizes
the effectiveness of the company’s transportation network by planning and using
strategies to lower costs, increase efficiency of the trucks and drivers and
other logistic solutions and situations. Develops and sustains positive
customer and driver relations by understanding and addressing their needs and
requirements. The dispatching element of this position is very hands-on and requires a keen attention to detail.
Essential Functions include but are not limited to the
Schedule the pickup, transport, and delivery of
vehicles while receiving and making multiple calls; applying time management
skills, staying organized and prioritizing the order of calls. Closely monitor transportation
issues for delivery requirements in support of operational requirements.
Build loads in accordance with truck and
Creates loads by consolidating orders according
to customer needs and truck capacity, assigning drivers, and determine routes
in a way that maximizes the efficiency of the fleet.
Conforms to timelines, demands, and shifting
priorities by using problem solving and analytical skills.
Clearly and consciously completes order intake including
customer, load, driver, and revenue information and accurately records that information
in the system.
Closely monitors transportation issues in
support of operational requirements.
Anticipates, resolves, or removes potential
obstacles that might impede the drivers timely pick up or delivery.
Records and follows up on any defects or damages
on vehicle inspection reports and as reported by drivers.
Record, follow up and resolve any vehicle or
load errors and/or discrepancies.
ongoing communication, and positive interactions with driver team. Manages driver performance by building
relationships with drivers. Keep track of driver location, job status, and driver
needs. Make sure that all policies, procedures and rules are
followed and reports are accurate.
Ensure that all drivers are adhering to the CDL
regulatory requirements and operating safely.
Work with others in a close positive manner delivering
excellent customer service, both externally and internally.
Adheres to company policies and work
logistics with drivers, customers, carriers and other parties and always employ
impeccable follow up skills.
in driver interviewing, recruiting, and training.
case of any emergency, report issues or concerns immediately following company protocol.
include other duties and functions as assigned by management
Knowledge, Skills, and Abilities:
Read, write and speak English to the extent that
he/she is able to understand verbal and written instructions as well as able to
give verbal and written instructions clearly so that they are understood by
customers, drivers, and others.
Perform simple mathematical calculations using whole
numbers, fractions, and decimals (addition, subtraction, division, and
multiplication) to make job related calculations.
Think analytically and reason through problems
and unforeseen situations.
Capacity to handle diverse customers and drivers,
work under pressure, and handle stress effectively.
Adaptable and flexible; to operate calmly with
poise during times of change.
A thorough working knowledge of transport trucks,
equipment and terminologies.
A thorough working knowledge of the purpose,
capability and limitations of the equipment associated with the position.
Advanced computer skills and knowledge of programs
such as Microsoft Word, Outlook, excel and have excellent keyboarding skills.
have good organizational and time management skills.
be able to coordinate work with other departments.
have enhanced customer service skills.
possess strong communicational and interpersonal skills (both written and
Customer-service skills, efficient decision-making ability and willingness to
react to project alterations and adjustments promptly and efficiently.
to prioritize tasks and execute them in a high-pressure environment.
to operate in flexible times of change.
patience dealing with difficult situations with flawless follow -up procedures.
Minimum Education and Qualifications:
Be available for work on the weekends or
holidays, as needed.
Proficient in Microsoft Outlook, Word,
Strong analytical, communication and
Strong problem solving and innovative