Hourly Manager

THE WICKED TUNA Murrells Inlet, SC $40000.00 to $50000.00 per year
Front of House Manager

Front of house managers have a mind for customer experience and service, as well as great people and leadership skills. There are no licensing or certification requirements, but employers value a bachelor’s degree and prefer one to two years of restaurant management experience.

Supervisory Responsibilities

  • Hires and trains restaurant staff.

  • Organizes and oversees the staff schedules.

  • Conducts performance evaluations that are timely and constructive.

  • Handles discipline and termination of employees in accordance with restaurant policy.

Duties and Obligations

  • Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.

  • Ensures customer satisfaction with all aspects of the restaurant and dining experience.

  • Handles customer complaints, resolving issues in a diplomatic and courteous manner.

  • Ensures compliance with alcoholic beverage regulations.

  • Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.

  • Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.

  • Maintains sales records and tracks cash receipts.

  • Prepares and submits operations reports and other documentation requested by the operations manager.

  • Performs other duties as assigned.

Skills and Qualifications

  • Point of Sale System Experience – front of house managers are responsible for cash transactions, including refunding customers, providing discounts, and comping items, which requires proficiency with the restaurant’s POS system

  • Organizational Skills – front of house managers often juggle many responsibilities at a time, so top-notch organizational skills and prioritization skills are critical for running successful shifts

  • Training – as the front of house manager leads staff onboarding, experience teaching or training new staff is preferable

  • Leadership Skills – it’s the job of a front of house manager to keep staff on task, motivated, and focused. They also resolve staff conflicts and customer’s concerns

  • Management – hiring, firing, training, and disciplining staff is the front of house manager’s responsibility, so they must have strong managerial skills

  • Customer Service – dedication to providing excellent customer service and improving the customer experience are important qualities

Educational Experience and Physical Requirements

  • High school diploma or equivalent required.

  • Previous restaurant experience required; management experience preferred.

  • Ability to traverse all parts of the restaurant quickly.

  • Prolonged periods standing and moving quickly throughout the establishment.

  • Must be able to lift 25 pounds at times.

Insurance and Benefits offered to full time employees

THE WICKED TUNA is an EEO employer - M/F/Vets/Disabled
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