Customer Service Order Processor

Busch Products, Inc Syracuse, NY $16.00 to $18.00 per hour

Employee-Owned Premier Countertop Manufacturer is seeking a customer service order processor. This position is responsible for processing orders, setting up customer files, requesting missing information, filing, making/receiving phone calls, responding to customer inquiries, complaints, and concerns in a professional manner, following up on job orders and confirming details, and assisting with scheduling. Provide excellent customer service by utilizing in-depth knowledge of company products, services and or product specifications. On-the-job training for the company products is provided.

Job Requirements

  • Process Purchase orders received, setting up customer files, and request missing information.
  • Respond to customer inquiries via phone, mail, fax and showroom visits. Receive and input orders into computer system.
  • Interface with production staff to discuss customer requirements and or product specifications.
  • Review customer specifications, layouts, and product dimensions.
  • Interface with CAD for product specifications and to provide required information.
  • Perform related duties as required to meet department and or company objectives. 
Skills Required
  • Computer Literate (Microsoft Word and Excel)
  • Basic math skills
  • Strong written and oral communication skills to interact with customers, vendors, and co-workers. 
  • Maintain a professional and helpful manner for in-person, phone, and written correspondence.
  • Strong problem-solving and analytical skills.
  • Ability to create, compose, and edit written materials.
  • Excellent organizational, interpersonal, and written communication skills.
  • Ability to send/receive email messages, post information to a database or spreadsheet, and perform basic word processing and/or data entry.
  • Flexibility to meet the demands of a growing fast-paced business.

Minimum Qualifications

  • High school diploma or equivalent required
  • 2-3 years' experience in an office setting preferred.

Why Join Our Team?

  • Benefits package that includes multiple health insurance plans and dental insurance
  • Paid Holidays
  • Paid vacation and sick time
  • 401K plan with company match
  • Employee-Owned Company 
  • Referral Bonus
This position is Monday through Friday, 
Pay is competitive and based on experience, with opportunities for advancement.
Busch Products, Inc is an EEO employer - M/F/Vets/Disabled
Busch Products, Inc is an EEO employer - M/F/Vets/Disabled
By clicking the button, I agree to the GetHired Terms of Service and Privacy Policy member? Login to Apply
Powered by | Terms of Service | Privacy Policy