Outreach Resource Navigator

Outreach Resource Navigator will work individually and as a team to provide resource links to community residents who have been directly impacted by violence. The Outreach Resource Navigator’s mission will be to encourage communication, understanding and help foster a stronger healthier neighborhood. The Outreach Resource Navigator reports to the Outreach Resource Navigator Supervisor. 

Essential Functions:

Primary Responsibilities

• Identifies individuals in program area who have been impacted by violence or are at the highest

risk for involvement in violence, from spending time in the community.

• Establishes contact with vulnerable individuals and developing relationships, imparting

messages rejecting unhealthy behavior, and working to change behaviors by recruiting,

selecting, training, and supporting.

• Establishes a caseload of participants who agree to be part of the program (typically 5 to 7)

within the first 6 months of work.

• For each participant, conduct an assessment and work with case management team in

developing a strategic life plan for reducing the participant’s risk and shifting their behavior.

• Meets with participants several times a week, including at critical times of need, developing a

relationship, and working to change behaviors through specific messaging designed to address

issues faced by the participant.

• Assists participants with barrier removal – such as education, employment, criminal justice,

mental health, substance use, trauma, reentry, and related life skills – through the utilization of

existing internal and external partnerships.

• Formulates and regularly updates (daily, weekly, and quarterly) a plan of action that identifies a

strategy for gathering information and assessing its accuracy and use.

• Attends weekly staff meetings and regular supervisor reviews.

• Ensures continuous monitoring and improvement of the quality of community outreach,

engagement, and interventions.

• Participates in meetings and other internal processes.

• Reports to Program Director on the performance outcomes.

• Ensures consistent quality, customer service and professionalism.

• Commitment to continuous learning, and willing to share and cascade this learning to the team.

• Maintains credibility and access to the highest risk without undue confusion as to job role.

Data Entry

• Maintains appropriate and specific program data records to document services provided to

program participants in the Birdseye Case Management System.

• Update and manage program data in the Birdseye Case Management System.

• Track all program participants for one year, including individual case notes, employment

retention and other data as deemed required by program administrators.

Administrative

• Perform basic keyboarding functions.

• Facilitates intake of new program participants with the programs case management and social

worker team

• Works in a professional manner under sometimes extremely stressful situations

• Pay close attention to detail and recordkeeping to maintain accurate records.

• Commitment to following approved standards, guidelines, policies, and procedures.

• Interacts in a professional manner with many personalities and attitudes and with people from

many diverse backgrounds.

• Respects and protects rights and confidentiality without regard to personal beliefs and

judgments.

• Accurately utilize all resource material available to remain current in the profession, including

attending departmental in-service training

General Skills and Duties

• The Outreach Navigator must be willing to work as a team to meet LCF's Workforce

Development mission, objectives, and yearly goals.

• A commitment to honesty and integrity in performing all duties is required.

• Proactive approach to all aspects of the job, taking responsibility for the continuous

improvement and development of a first-class community centered service.

• Empathizes with clients, staff, volunteers, colleagues, and partner agencies, and a commitment

to put clients first when making decisions.

• Ability to work effectively with people of diverse educational and cultural backgrounds, from

justice-involved individuals to the general public.

• Attends community meetings or community events to understand community issues and build

relationships with community members.

• Distributes flyers, brochures or other informational or educational documents to inform

members of a specific community.

• Works calmly and efficiently in a fast-paced, stressful environment.

• Maintains calm during emergency situations.

• Accepts feedback from others