Reservation and Revenue Manager, Hotels

At Murphy Hospitality Group (MHG), we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, professional development and advancement opportunities. At MHG, it’s all about the people!

 MHG Hotels

With some of Atlantic Canada’s Premiere Hotels, MHG’s purpose is to create a memorable experience designed around comfort, a superior guest service, and attention to detail.  At our properties, including The Great George Hotel and The Hotel on Pownal in Charlottetown, as well as the Loyalist Country Inn in Summerside, you’ll find an intimate escape from city life with personalized services and engaging hospitality.

The Opportunity

MHG Hotels has an exciting and unique opportunity for a Reservation and Revenue Manager.  Reporting to the Director, Hotel Sales, the Reservation & Revenue Manager is responsible to maximize hotel revenue by analyzing relevant data, developing and implementing effective revenue management programs, reports, and strategies.  This role will be highly collaborative, working closely with the Director of Sales, the Chief Hotel Officer, Hotel Management and various other MHG leaders and departments.

As Reservation & Revenue Manager, You Will

• Participate in the development of business strategies for maximizing revenues which are aligned with the overall objectives of all 4 hotels, monitor those strategies and adjust as appropriate
• Develop and implement business strategies for Rooms, Food & Beverage and Spa services
• Develop and implement strategies for Reservations that support achievement of the hotel’s Revenue and Guest Satisfaction goals
• Maximizes room revenue by utilizing revenue management techniques
• Analyze competition for each market segment, yield from each type of business and results from distribution channels
• Recommends pricing, market segment and distribution strategies to Hotel General Managers and DOS
• Develop guidelines for booking business which maximize the yield received from each type of business; develop and implement processes and guidelines for managing the hotel’s inventory and pricing strategies
• Partner with Sales team to determine how to best to utilize special promotions
• Communicate rate and space availability to the hotel sales team and Front Desk Agents
• Prepare and distributes accurate forecasts; monitors revenue and yield management and takes corrective actions to improve results
• Trains staff in revenue management and sales techniques
• Manages the operation of the Reservations Department in accordance with forecasted business
• Resolves issues by working with vendor to identify and implement solutions
• Develops and implements strategies and practices which support employee engagement
• Continuous analysis of changing channel distribution models and the impact on consumer booking trends
• Optimizes hotel’s and corporate pricing strategies through definition and management of BAR levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels
• Maintain rates which promote integrity and which protect the relationships with long term customers
• Work with General Managers, DOS and Marketing Team to determine effective and engaging rate offers (packages) which are then offered to the right customer in the right channel
• Monitors transient, group and tour booking pace to determine pricing and availability controls for all reservation distribution sources and discusses and implements changes in distribution plan accordingly
• Ensure that appropriate overrides are in place and special events are accurately loaded in the system
• Determine unconstrained demand and maintains the data within the Demand Analysis strategies, both future and historical
• Work with Director of Sales and Marketing Team members to encourage strategic selection of the right piece of business, in keeping with Hotel’s guidelines
• Play an active role in the Strategic Planning, Marketing Plan and budgeting processes
• Chairs and prepares materials for the weekly Revenue Management Meetings of each Hotel
• Work closely with F&B Manager and Spa Manager to Maximize Meeting space and SPA Treatment Rooms
• Work with GMs, F&B Managers, DOS and Marketing Teams to prepare and circulate Banquet Packages, Menus, Set ups and Prices.
• To ensure that no press releases or public statements are made without the prior consent of the Chief Hotel Officer (Hotel Division) & Chief Executive Officer (MHG)

Who You Are

• A high degree of commercial awareness and business acumen
• Listen extremely well and act with empathy
• Nature problem solver, find solutions and follows through
• Takes accountability, has awareness to notice when the Guest is not satisfied and uses his/her best judgment to rectify difficult situations
• Ability to understand the links between sales and profit
• Tremendous customer service and attention to detail
• Exceptional written and verbal communicator with a professional, friendly attitude towards clients and co workers
• Outstanding interpersonal skills, able to effectively collaborate internally and externally
• Self-driven with a sense of urgency, able to provide timely response to clients and co-workers
• Professional and presentable
• Excellent knowledge of Hotels and their facilities, services and products
• Always present and preserve the image of the company through correct behavior and attitude in dealing with colleagues and customers

What You Bring

• Diploma or a Degree in Business or Hotel Management (Hospitality) is preferred
• 3 to 5 years in a Hotel sales or Hotel Management is preferred

What We Offer

• Competitive compensation
• Health, vision, and dental benefits 
• MHG Wellness & Fitness Programs
• Employee Family Assistance Program
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services
  

Please visit our careers page to see more job opportunities.