Assistant Restaurant Manager - Four Points by Sheraton Kelowna Airport

Kelowna, BC Full-time

JOB SUMMARY:

The position of Assistant Restaurant Manager is to assist the Food and Beverage Manager with overseeing Gulfstream Restaurant- which also includes room service and banquets.  This person will provide daily supervision and direction of the food and beverage service staff, while interacting with guests to ensure a positive guest experience. This position assists in the development, implementation and maintenance of quality standards for the food and beverage staff.  This position also completes other duties related to the daily operations of the dining outlets as assigned by the Food and Beverage Manager.

Responsibilities and essential job function include but are not limited to the following:

AREAS OF ACCOUNTABILITY:

  • Demonstrate a complete understanding of all policies, procedures and standards as stated in the Food & Beverage Handbook and Marriott Brand standards
  • Consistently offer professional, friendly and warm hospitality to all guests
  • Provide speedy resolutions for any issues that arise during a guest’s dining experience
  • Regularly monitor meal service to ensure standards are being properly executed 
  • Build and maintain effective relationships with guests, peers and management  
  • Demonstrate high personal integrity, business ethics and take every opportunity to promote the hotel’s dining outlets

GENERAL DUTIES & RESPONSIBILITIES:

  • Assist with the development and maintenance of policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
  • Create a fun, safe and exciting working environment championing H&S initiatives 
  • Demonstrate hands-on management approach to lead our service team 
  • Continuously seek ways to find new ways that will drive incremental revenue for Gulfstream while managing departmental expenses
  • Ensure proper staffing levels are maintained to deliver quality service and within budgeted labor
  • Give daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guests 
  • Coach and train employees as well as provide disciplinary action when required 
  • Ensure proper record keeping, inventory and cash handling procedures are followed
  • Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas
  • Hands on approach in leading the team with day to day operations
  • Hands on involvement in creating both food and beverage menus.
  • Attend weekly meetings as required- Daily stand ups, Weekly Leadership meetings and all meeting related to food and beverage
  • Available to assist in the banquet operation when required too
  • Understands Marriott Brand standards and implements any brand initiatives
  • Champion of the team training in Gulfstream- as need, reviews and adjusts standards and communities this effectively to the team

 REQUIREMENTS:

  • Minimum requirement of 2 years supervisor experience in a high volume, fast paced hospitality environment- preferably in a food and beverage capacity
  • Post-secondary diploma or degree in Business or Hospitality Management is an asset
  • WSET Intermediate Wine Certificate or comparable not required but considered an asset
  • Ability to demonstrate extreme organization in a fast paced environment while acting as a team player 
  • Must possess superior verbal and written communication
  • Strong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work 
  • Proficiency in all Microsoft Office applications including Squirrel POS,  Word, Excel, PowerPoint and Outlook 
  • Guest focused, outgoing, positive, friendly attitude
  • Able to work flexible hours in line with guest and business needs, including weekends and holidays as required 
  • Proven track record for driving guest experience and employee engagement
  • Serving It Right Certificate

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