Customer Service Representative - Middle Bay
ASF Intermodal, LLC Charlotte, NC Based On Experience

Middle Bay Transportation is looking for an Intermodal Customer Service Representative for our Charlotte, NC terminal. If you're interested in working with the industry's leader and have a commitment to success through safety, personal empowerment and collaboration, this is the place for you. 

Purpose and Scope:
Work with terminal team to provide service to customers from the initial orders to the completion of the deliveries.

Responsibilities / Essential Functions:
- Perform Prompt and complete data entry 
- Enter accurate customer orders in computer system
- Monitor on-time performance for driver delivery and pick-up 
- Develop knowledge base of all customers 
- Develop relationships with all customers 
- Understand and abide by various customer requirements 
- Resolve customer problems promptly and efficiently 
- Communicate with Dispatchers to avoid any problems with loads and resolve any issues that may occur 
- Trace and monitor existing loads in the system to prevent problems from occurring

- Experience in intermodal transportation is preferred 
- Excellent communication abilities, both written and verbal 
- Excellent computer skills 
- Ability to effectively multi-task when necessary 
- Flexible - able to work in past-paced environment 
- Bi-lingual (English and Spanish) a plus 
- Ability to work independently and make informed decisions 
- Ability to perform other duties as assigned

Working Conditions:
Terminal/Office environment; extended working hours may be occasionally necessary.


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