Outreach & Enrollment Coordinator
REPORTS TO: Community Health
& Well-Being Manager
Family Support Center (AAFSC) is a non-profit, non-sectarian organization
established in 1994 to provide culturally and linguistically competent,
trauma-informed social services. Across our ten locations, we empower
immigrants and refugees with the tools they need to successfully acclimate to
the world around them and become active participants in the community. While we
support anyone who walks through our doors, over nearly 27 years, we have
developed expertise in serving the Arab, Middle Eastern, Muslim, and South
Asian (AMEMSA) immigrant and refugee communities.
AAFSC works across
four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our
ultimate goal of strengthening families. AAFSC promotes mental and physical
wellbeing, food security, healthy relationships, and family reunification. We
get our families ready to succeed, work, and lead productive lives. We prevent
domestic violence, child abuse, and neglect by counseling families, offering
case management services to victims of violence, and cultivating healthy
relationship skills in young people. Finally, AAFSC communicates the needs of
the marginalized, amplifying their voices for increased impact.
Outreach & Enrollment Coordinator raises awareness and provides support to
community members on topical issues & initiatives, including public health
programs, emergency assistance programs and housing resources. As this position
is project-oriented, the person in this role will need to be adaptable and
nimble with the ability to support emerging needs and priorities, including but
not limited to, NYC Care, Emergency Rental Assistance Program (ERAP), COVID-19
vaccination efforts, etc. In addition to public education & outreach, this
role will also be responsible for direct enrollment for clients seeking out
support for emergency assistance, housing resources and other public health
The person in this role will be organized, have high attention to detail,
maintain confidentiality and act with the utmost discretion to support clients
as well as act as an ambassador & champion of AAFSC. A commitment to
immigrant, refugee and low-income communities is essential for this role.
DUTIES AND RESPONSIBILITIES:
Outreach & Enrollment Services
Educate all constituents on topical issues & initiatives,
including public health programs, emergency assistance programs and housing
Assist clients with completing
applications for public
health programs, emergency assistance programs and housing resources, and answer
questions regarding the approval process.
Public health programs &
efforts include, but are not limited to, COVID-19 vaccinations, SNAP, NY State
Health Exchange, etc.
Submit all information and
applications electronically and input all data into Apricot as well as relevant
government databases on a daily basis.
Conduct a variety of outreach work & public education
efforts to reach the deliverables including, but not limited to, canvassing,
flyering, tabling, conducting presentations, and having one-on-ones with
Connect individuals contacted through the above outreach
and public education efforts with the appropriate follow-up services, either
through direct screening and enrollment or referrals.
Walk clients through application process for any
applicable programs and assess client needs for referrals internally and
Communicate directly with and collect documentation from
external parties that is relevant for client applications.
Review all documentation prior to submission for
completeness and accuracy.
Maintain privacy and confidentiality for information
collected in connection with outreach, screening & enrollment efforts.
Assess needs of populations and track relevant and
identified data points.
In coordination with the Community Health &
Well-Being Manager & Resource Development team, plan and organize community
meetings, or join existing community meetings with external partners, to
conduct outreach and community education activities.
Submit weekly data reports and brief monthly reports
describing progress made and challenges faced.
Develop and follow workflow and communication documents
to make the process as efficient and smooth as possible.
Support the development of the Outreach plan outlining
how AAFSC will meet monthly outreach and appointment targets, and strategies
and tactics to reach eligible populations in targeted neighborhoods.
Keep abreast of local, state
and national policies, procedures and changes related to public health programs,
emergency assistance, and other benefits.
Attend program-related training
conferences and workshops as appropriate.
Intake, Information & Referral
- Answer incoming phone calls and provide
in-person assistance to all existing or potential clients/participants to
provide information and referral service activities including intake,
assessment, information and referral.
- Facilitate new client intake process/current
client referrals via 1-2-1 screening with client and capture of
required client information.
- Input all intake information electronically
into Apricot and ensure its accuracy and quality.
- In coordination with Program leads, input all pre/post assessment
information electronically into Apricot and ensure its accuracy and
- Provide accurate information regarding
programs, services, policies, procedures and options when inquiries are
made by potential new clients and community service providers.
- Stay up to date with all program and service
- Provide excellent customer service.
- Provide advocacy for clients when needed by
interacting with clients and human service agencies resolving problems and
- Submit all relevant information to Program
Supervisor and/or Program Director.
- Assist in maintaining, adding to, or editing
information in an accurate and through database consisting of community
- Provide written and verbal feedback to
supervisor on efforts & outcomes.
- Assist as needed with front desk and phones.
AAFSC team member serves as an ambassador of the organization and champion of
AAFSC’s mission, vision and values. This includes the following:
relationships on behalf of and in support of the organization in partnership
with Senior Leadership and the Resource Development team. This includes being
sensitive to and aware of others, providing every client, partner and
participant with high-quality service, professional communication, and follow
through, and always keeping Senior Leadership and the Resource Development team
aware of any opportunities, challenges, or updates.
o All team members are
expected to support the Resource Development team with any requests in a timely
manner, including, but not limited to: grant applications, reports, attendance
at meetings, hearings, or other events, and sharing of AAFSC social media,
flyers, and other externally-facing communications.
o Always act with
integrity, positivity, dedication, and professionalism within the office and
externally. This includes, but is not limited to, email communication, verbal
communication, communication with colleagues and peers, communication with
clients, or communication with external partners or agencies.
Other duties and responsibilities
in AAFSC meetings and trainings, as well as any off-site meetings and trainings
assigned by supervisor.
other duties assigned as necessary.
BACKGROUND AND POSITION REQUIREMENTS
Bachelor’s degree required.
communication and interpersonal skills.
multilingual skills in one or more of the following languages plus English required: Arabic, Urdu, Bangla/Bengali, Hindi, Spanish, Nepali,
conducting successful community outreach in hard to reach and/or undercounted
skills and proficiency with technology including Microsoft Office products,
CRM, and databases.
Able to properly
and accurately maintain electronic filing systems.
Able to thrive in a
busy work environment, be innovative, and make decisions independently.
Must be able to
exercise initiative, independent good judgment, flexibility, discretion, and
attitude with ability to hit the ground running.
Must be able to
maintain client confidentiality.
Must be able to
work collaboratively with all layers of the organization.
Passion for AAFSC’s
mission and vision.
We are an equal opportunity
employer that values diversity at all levels. All individuals are encouraged to
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled