Case Planner (Solution Based Casework)

Arab American Family Support Center Queens, New York $50000.00 to $55000.00 per year


LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx)

REPORTS TO: Preventive Services Supervisor

To all prospective applicants please be aware, effective Friday, September 10, 2021, The Arab-American Family Support Center (AAFSC) will require that all employees, volunteers, and onsite contractors provide proof of full COVID-19 vaccination. 


The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.


To provide high-quality case planning, case work, and case management services to at-risk families referred by the Administration for Children’s Services. These families may be experiencing a wide range of challenges, including personal/marital/relationship problems, financial stressors, acculturation issues, family destabilization, and/or parent/child conflict. The Case Planner provides intensive preventive services to avoid foster care placement and ensure the safety and welfare of children in the home. He or she provides the family with services according to ACS standards and requirements. The Case Planner follows a Solution Based Casework (SBC) practice model. SBC is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals.


Case Management & Advocacy

• Conduct home visits and office visits to assess for child safety and risk elements,

complying with ACS requirements. Face-to-face contacts should be conducted at least bimonthly

and include home visits (two home visits must be conducted if children 0-2

years old are present) and office visits (e.g. school, doctor’s office, AAFSC), as well as

other out-of-home visits (e.g. park). More visits may be required.

• Provide case work/case management services to families receiving Preventive Services

(12 cases); which includes but is not limited to providing supportive casework, focusing

on service goals, and child welfare laws, improving family relationships and bonding,

coping skills, parenting, etc.

• Ensure joint-home visits are conducted within 5 business days from the date of referral.

Usher along decision for service within 10 days.

• Evaluate and assess the current family functioning including child safety and home safety

(e.g. assessing other adults in the home, ensuring safe sleep, working fire alarms, window

guards, etc.).

• Formulate goals and a service plan with the family.

• Ensure all initial intake documents (AAFSC intake, Domestic Violence screening, child

trafficking) are completed and processed accurately using AAFSC internal database (i.e.


• Advocate for the family by linking them to needed services in the community: medical,

mental health, entitlements, day care, home health aide services, substance abuse

treatment, anger management, etc. and follow up to monitor participation and progress.

• In collaboration with the Conference Facilitator, support the facilitation of Family Team

Conferences and Service Termination Conferences, as well as other relevant ACS-led

conferences. Family Team Conferences must be conducted 56 days prior to the

reassessment FASP due date.

• Facilitate Family Team Conferences and Service Termination Conferences (as needed)

• Ensure FASPs are launched 30 days prior to the due date and submitted to Supervisor 3

weeks prior to the due date.

• Complete Initial, Comprehensive, all Reassessment FASPs, and Plan Amendments for all

Advocate Preventive Only (ADVPO) cases offline.

• Complete and Submit Child Trafficking Screening for Child Welfare Services and

ADVPO cases

• Evaluate walk-ins and community referrals for needed services and potentially for

advocacy cases.

• Provide case coverage in the absence of a co-worker (as needed).

Quality Assurance, Communication, and Documentation

• Complete all documents required by ACS in a timely manner (5 business days) including

but not limited to progress notes and FASPs using templates in a manner that reflects the

progress or lack thereof, including the reaction of the family to services during the review

period or contact.

• Complete all ACS and internal forms required for case opening and closing as well as

obtain consents and forms needed for other case activities. Obtain and maintain collateral

contacts with all other service providers including school and medical reports on a

regular basis.

• Comply with all data entry requirements for database systems including inputting

information in a timely manner (PROMIS, Connections, Apricot, etc.).

• Compile and organize appropriate client intake paperwork, surveys, and forms. Maintain

casefiles, database entry, and record keeping in compliance with ACS, OCFS, and

AAFSC requirements, in alignment with the Solution Based Casework Model guidelines

(as needed).

• Appropriately follow incident reporting procedures (as needed).

• Maintain relationships with ACS personnel, including DCP workers, joint home visit

ACS staff, and FSU workers, for ongoing ACS supervision.

• Regularly collaborate and communicate with PPRS staff by responding to emails,

maintaining an up-to-date outlook calendar, participating in supervision meetings, and

scheduling office days.

• Perform other job-related duties as assigned

Trainings, Meetings, and Audit Preparation

• Attend training provided by ACS, Solution Based Casework, and other organizations as

required (minimum of 42 hours/6 days each fiscal year) and logging training by

submitting certificates to Training and Technical Assistance Manager.

• Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g.

monthly supervision).

• Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.)

related to the program operation and delivery of services.

Ambassador & Champion

• Every AAFSC team member serves as an ambassador of the organization and champion

of AAFSC’s mission, vision and values. This includes the following:

• Cultivate relationships on behalf of and in support of the organization in

partnership with Senior Leadership and the Development & Communications

team. This includes being sensitive to and aware of others, providing every client,

partner and participant with high-quality service, professional communication,

and follow through, and always keeping Senior Leadership and the Development

& Communications team aware of any opportunities, challenges, or updates.

• All team members are expected to support the Development and Communications

team with any requests in a timely manner, including, but not limited to: grant

applications, reports, attendance at meetings, hearings, or other events, and

sharing of AAFSC social media, flyers, and other externally-facing


• Always act with integrity, positivity, dedication, and professionalism within the

office and externally. This includes, but is not limited to, email communication,

verbal communication, communication with colleagues and peers, communication

with clients, or communication with external partners or agencies.


A successful Case Planner at AAFSC is one that is both compassionate and objective. The

candidate must be a good communicator and problem solver who is able to quickly respond to

unforeseen challenges. In addition to these general skills and traits, AAFSC is looking for a

candidate with the following skills:

• Bachelor’s degree from an accredited college or university required.

• Familiarity with using PROMIS and Connections.

• Computer skills in Microsoft Office suite and excellent writing skills are required.

• Bilingual or multi-lingual fluency required. Russian, Uzbek, Arabic, Bangla/Bengali, Hindi, or Urdu.

skills strongly preferred.

• Experience working with under-served students in urban schools, child welfare system,

and/or community-based settings a plus.

• Exercises discretion regarding sensitive personal and legal information.

• Job contingent on pre-employment background check and fingerprint clearance.

• U.S. Work authorization required.


  • Generous PTO package including: 12 paid holidays, 12 safe & sick days, and 5 floating holidays annually. Additional accrued vacation time based on tenure.
  • 100% employer paid medical insurance for employee only coverage
  • Vision and Dental coverage
  • Free, confidential mental health counselor for employee use
  • Professional development opportunities
  • Pre-tax commuter benefits account
  • Aflac voluntary coverage
  • 403b with employer match following waiting period
  • Advancement and growth prospects including supervision for licensure hours and certifications in evidence-based models
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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