On- call PCC

Philadelphia, PA

foster your growth
offer a competitive salary
provide you with healthcare coverage at 50% cost to you
provide life insurance with a $50,000 policy at no cost to you

Paid Holiday time off

PTO and Vacation
offer opportunities for annual bonuses based on your specific performance
to offer annual increases based on your performance
offer room to grow and develop professional roots
allow you to transition into other departments or the department that is the best fit for you
give you a familial environment that makes you feel at home

All American Home Care is actively seeking a professional who is highly skilled in home care Coordination.

As a On- call Patient Care Coordinator you will be responsible for scheduling field staff, managing phone calls, and responding to client inquiries as well as addressing client needs.

Responsibilities:

Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
Ensure a high level of care for the patient given by the home health aides.
Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.
Managing last minute calls outs, finding appropriate coverage.
Developing an on-call pool of agency aides with various shifts in coordination with Human Resources
Communicate with referral sources and Case Managers to provide an excellent customer service experience
Listening to needs of clients and matching them to the appropriate caregiver(s)
Manage Caseload of 100+ patients
Review the care plan with patients and caregiver
Resolve caregiver and client grievances and complaints
Address over utilization of hours
Reporting personnel performance issues
Ensure caseload retention
Contribute to team efforts by accomplishing related results as needed.

Must be able to complete in-office two week paid training.

flexible schedule

Education:

-Associates Degree required, Bachelor’s Degree preferred.

Qualifications

-At least 4 year experience in in a Home Care or Service Coordination is required
-Strong communication and customer service skills a MUST
-Proficient in Microsoft computer products including Word, Excel and Outlook
-Excellent organizational skills required
-Ability to operate computer, fax, copier, scanner, and telephone
-Competent in basic PC skills required to perform job functions
-Experience with HHA Exchange Preferred

All American Home Care is an Equal Opportunity/Affirmative Action employer. We welcome individuals from diverse backgrounds and perspectives. We firmly believe that an inclusive and respectful environment enriches the community and the client and employment experience of its members. We prohibit discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic.

Please visit our careers page to see more job opportunities.

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