Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.
Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.
Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.
WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference.
WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.
Worcester Community Action Council has contracts with the
Department of Energy (DOE) and the major local utility companies to install
energy conservation measures in low-income homes throughout Central and
Southern Worcester County. Each home receives an in-depth inspection by a
certified energy auditor to assess conservation needs and the safety and
efficiency of the primary heating system. Areas needing improvement are
rectified if the home and the occupant meet the criteria of one or more
programs outlined below.
customer service to clients who have no heat due to system failures. Duties include triaging the situation and
forwarding work requests to the proper contractors, data entry and tracking.
administrative support to Energy Efficiency programs that serve low-income
households. Duties include providing
excellent customer service to clients, staff and contractors, maintaining
contractor files, data entry, dissemination of energy related information, and
providing general administrative support such as purchasing and managing documents
This position requires a high level of
professionalism, attention to detail, and the ability to make decisions
Degree preferred. Equivalent education
and work experience will be considered.
to learn program rules and regulations and apply written and verbal
organizational and computation skills.
to interact with clients, vendors, employees and visitors of WCAC effectively
to speak a second language, preferred.
attention to detail and accuracy in data entry required.
writing and correspondence skills.
Proficiency in telephone systems, computer programs
used at the agency and Microsoft Office (Outlook, Word, Excel) required.
- Must pass Accurate
Background check including CORI and drug screening
Duties and Responsibilities:
a high level of professionalism at all times.
knowledge of the Energy Efficiency programs and Heating Assistance programs.
in client outreach and scheduling technical staff.
as lead Customer Service provider for Heating Assistance Program, particularly
responding to client reports of “no heat”.
and file all client and program related records.
contact with vendors and contractors to oversee vendor contract compliance,
including insurance requirements and staff changes.
with general public, applicants and vendors, provide accurate program
information, and arrange appropriate referrals to other programs and agencies
outgoing telephone calls and answer incoming calls with clients, vendors,
contractors, programs and agencies as needed for program compliance.
with other Energy Department staff to ensure coverage of departmental
program tools and equipment inventory.
Energy Department Purchasing needs.
in generating program related notices and reports and other administrative
in the sorting, opening, date stamping and filing of all incoming and outgoing
department mail and memorandums.
Other duties may be assigned by the Executive Director.
Send cover letter and resume specifying position via email to email@example.com.
Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.