Energy Administrative Assistant


About Us:

Founded in 1965 as part of the War on Poverty, Worcester Community Action Council (WCAC) is one of 1,000 community action agencies across the U.S. and 23 in Massachusetts created to address disparities throughout the nation.  

Our values of advancing equitable access, elevating all voices and partnering with people are embedded in the role we play as the federally designated anti-poverty agency for Central and South-Central Massachusetts. WCAC embodies service to the community through our Mission: Helping people move to economic self-sufficiency through programs, partnerships, and advocacy.   

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, WCAC creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways.  

WCAC is committed to being a responsible and inclusive partner through strong collaboration and a shared client perspective. We are committed to advocating for policies that create equitable access to education, health, social, and economic systems. We are committed to a workplace culture with a shared passion for our mission that promotes teamwork, respect, and the opportunity to make a difference. 

WCAC offers a competitive salary and excellent benefit package including health, dental, vision, life, 403(b) retirement plan with Agency contribution, flexible spending account, paid holidays, vacation, personal and sick time.

Job Description:

Worcester Community Action Council has contracts with the Department of Energy (DOE) and the major local utility companies to install energy conservation measures in low-income homes throughout Central and Southern Worcester County. Each home receives an in-depth inspection by a certified energy auditor to assess conservation needs and the safety and efficiency of the primary heating system. Areas needing improvement are rectified if the home and the occupant meet the criteria of one or more programs outlined below.

Provide customer service to clients who have no heat due to system failures.  Duties include triaging the situation and forwarding work requests to the proper contractors, data entry and tracking.

Provide administrative support to Energy Efficiency programs that serve low-income households.  Duties include providing excellent customer service to clients, staff and contractors, maintaining contractor files, data entry, dissemination of energy related information, and providing general administrative support such as purchasing and managing documents and correspondence.     

This position requires a high level of professionalism, attention to detail, and the ability to make decisions independently


  • Bachelor’s Degree preferred.  Equivalent education and work experience will be considered.
  • Ability to learn program rules and regulations and apply written and verbal instructions.
  • Excellent organizational and computation skills.
  • Ability to interact with clients, vendors, employees and visitors of WCAC effectively and professionally.
  • Ability to speak a second language, preferred.
  • Excellent attention to detail and accuracy in data entry required.
  • Excellent writing and correspondence skills.
  • Proficiency in telephone systems, computer programs used at the agency and Microsoft Office (Outlook, Word, Excel) required.

Other Requirements:

  • Must pass Accurate Background check including CORI and drug screening

Duties and Responsibilities:

  • Exhibit a high level of professionalism at all times. 
  • General knowledge of the Energy Efficiency programs and Heating Assistance programs.
  • Participate in client outreach and scheduling technical staff.
  • Serve as lead Customer Service provider for Heating Assistance Program, particularly responding to client reports of “no heat”.
  • Maintain and file all client and program related records.
  • Maintain contact with vendors and contractors to oversee vendor contract compliance, including insurance requirements and staff changes.
  • Communicate with general public, applicants and vendors, provide accurate program information, and arrange appropriate referrals to other programs and agencies as needed.
  • Place outgoing telephone calls and answer incoming calls with clients, vendors, contractors, programs and agencies as needed for program compliance.
  • Coordinate with other Energy Department staff to ensure coverage of departmental responsibilities.
  • Oversee program tools and equipment inventory.
  • Oversee Energy Department Purchasing needs.
  • Assist in generating program related notices and reports and other administrative paperwork.
  • Assist in the sorting, opening, date stamping and filing of all incoming and outgoing department mail and memorandums.
  • Other duties may be assigned by the Executive Director.

Send cover letter and resume specifying position via email to

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental disability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law. 

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