Customer Service Representative

Job Summary

The Customer Service Representative will report to the Operations Improvement Manager and will be based out of Emterra’s Mississauga, Ontario location. The role primarily provides daily administrative, technology and audio/visual customer service support. As a key contact person between the operation’s control and its various stakeholders this individual needs to be a positive reflection of the organization and its values.

The Customer Service Representatives will be responsible for:

• Communicating with residents and city representatives in line with contract requirements
• Providing additional dispatch support to collections personnel via phone or 2-way radio
• Managing customer inquiries with courteous, professional phone, chat, and email etiquette
• Booking requests from residents or ICI customers
• Reporting data for scheduled commercial customers
• Assisting Route Supervisor customer service enquiries as required
• Investigating and assisting in the resolution of collection issues
• Escalating collection-related concerns to the Operations Improvement Manager as needed
• All other duties as may be assigned

 Qualifications for the Customer Service Representative role include, but are not limited to

• Completion of Secondary School (or GED equivalent)
• Experience with Dispatching or CRM system is an asset
• Experience in the waste management and recycling industry an asset
• Strong computer skills (particularly in the use of MS Office)
• Demonstrated ability to prioritize multiple tasks
• Working well under pressure and within strict timelines in a fast-paced environment

Reasons to Apply, Stay and Grow with Emterra Group:

• Competitive Wages
• Comprehensive health benefits (drug, dental, vision, LTD, life insurance)
• Tuition assistance program and professional development support
• Employee discount program

Who We Are

We are a dynamic, growth-oriented, and safety-focused Company. Our organization has been deemed to be an “essential service” by providing collection and processing for Waste and Recyclables that keep our communities clean and safe. With customer service and safety as our focus, we are looking for energetic and driven employees to support our growing company and play a crucial role in waste diversion.

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now!  We appreciate all applicants who apply however only those who are qualified, will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment.  Any applicants who have a disability or require reasonable accommodation may speak directly with our dedicated Talent Acquisition and Recruitment Specialists.  Reasonable accommodations will be assessed on a case-by-case basis.

Please visit our careers page to see more job opportunities.