About the Role

Slick City Action Park is seeking an energetic, dependable, and customer-focused Team Lead to help oversee daily park operations and support our team members in delivering an exceptional guest experience. The Team Lead serves as a role model on the floor, ensuring safety standards are followed, team members are engaged, and guests have a fun and memorable visit.

Key Responsibilities

Lead and support team members during daily operations.
Ensure guests receive outstanding customer service and a positive park experience.
Monitor attractions, facilities, and common areas to maintain cleanliness and safety standards.
Assist with employee training, coaching, and onboarding.
Delegate tasks and manage team workflows to ensure efficient operations.
Address guest concerns professionally and escalate issues when necessary.
Conduct opening, closing, and shift management duties.
Enforce company policies, procedures, and safety guidelines.
Assist management with scheduling, inventory, and operational reporting as needed.
Maintain a positive, high-energy atmosphere that reflects the Slick City brand.

Qualifications

Previous leadership, supervisory, or team lead experience preferred.
Strong communication and interpersonal skills.
Excellent customer service and problem-solving abilities.
Ability to work in a fast-paced, family entertainment environment.
Dependable, organized, and able to lead by example.
Comfortable standing, walking, and remaining active for extended periods.
Available to work evenings, weekends, holidays, and peak business periods.

Preferred Qualifications

Experience in family entertainment, hospitality, recreation, retail, or customer service environments.
CPR/First Aid certification (or willingness to obtain).
Experience handling guest concerns and conflict resolution.

Physical Requirements

Ability to stand, walk, bend, and lift up to 30 pounds.
Ability to work in a loud, active environment.
Ability to respond quickly to operational and guest needs.

Benefits

Competitive pay
Flexible scheduling
Opportunities for advancement and professional growth
Employee discounts and park perks
Fun, team-oriented work environment

Why Join Slick City?

At Slick City Action Park, we're committed to creating unforgettable experiences for our guests while fostering a positive and supportive workplace for our team. If you're a motivated leader who enjoys working with people and thrives in an energetic environment, we'd love to hear from you.