The Golden Hotel a 5 Senses Property is seeking a part-time experienced, motivated, hardworking, reliable, detail orientated Guest Service Agent. Experience in the field or a similar field is not required for this position, but preferred.
We are a 62 room full service hotel, with a full restaurant and banquets department and the Front Desk is the main hub and the first point of contact for the hotel. If you enjoy interacting with people and love helping get the right information to those in need, this position is for you.
Part-time position with am, mid, pm shifts available, weekends required and some holidays.
The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of our
guests and team members through genuine acts of hospitality. It is our mission
to touch the hearts of our guests and teams, to welcome all we see, to add
flavor to the experience, anticipate, listen and respond to needs and help our
team smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
Provide guests and team members with
professional, efficient, courteous and genuine hospitality
Enthusiastically greets guests and properly
checks them in; advising the guest on hotel amenities and local points of
Possesses strong computer and phone skills and
adaptability to learning new systems.
Anticipates guestâ€™s needs and offers services
prior to the guest asking.
Maintain the image of the hotel by appearing
presentable and well groomed.
Manages guestâ€™s concerns appropriately and
resolves issues to the guestâ€™s satisfaction keeping business objectives in
Maintains an organized work area and ensures
follow up is done as needed with both the guest and team member until issues
As the primary guest contact, show patience
and a willingness to help and support the guests with their requests.
Be aware of the Guest Service Scores and
understand role ensuring guest satisfaction.
Attends all mandatory meetings and timely
completes all required training.
Experience for Success:
Previous Front Desk experience a plus
High school diploma or equivalent
Experience in customer service
Desire to work in a fast paced and
Strong written and communication skills,
additional language a plus
The Good Stuff:
Â· Opportunity to
grow your career and develop thru structured development programs
Medical, Dental and Vision benefits and options for Ancillary Benefits
Â· Vacation PTO
Plan and Paid Sick Days
Â· 7 Paid Holidays
Including Your Birthday
Â· Free nights at
all 5 Senses Properties
Â· Hotel Discounts
Internationally for Employee and Friends and Family through Brand Hotels
Â· Monthly Fun,
Recognition, and Gift Card Program
Â· Daily Pay Before Pay Check with (RAIN) App
The Fine Print:
5 Senses Hospitality Management provides equal employment
opportunities (EEO) to all team members and applicants for employment without
regard to race, color, religion, sex, national origin, age, disability or
genetics. In addition to the federal law requirements 5 Senses Management
complies with applicable state and local laws governing nondiscrimination in
employment in all locations in which the company has facilities. This policy
applies to all terms and conditions of employment. 5 Senses Hospitality
Management expressively prohibits any form of workplace harassment based on
race, color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, genetic information, disability or veteran
status. Improper interference with the ability of a 5 Senses team member to
perform their job duties may result in discipline up to and including