VIP Host/Hostess- Jason Aldean's, Miranda Lambert's Casa Rosa, Luke's 32 Bridge, FGL House

TC Restaurant Group Nashville, TN $20.00 per hour
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POSITION SUMMARY:  The VIP Host assists the Director of VIP services in greeting, seating, and accommodating his/her guests throughout hours of service. If requested by management, the VIP Host will generate revenue through development and servicing of relationships with existing and potential target guests.  The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. Position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction. The VIP Host will be required to work with other line level employees directly involved in VIP Services, Venue Management, Guest Services team and Directors alike. Hours will fluctuate and require VIP Host to work both day and night shifts, including but not limited to weekends and major holidays. 

ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Greet all guests in a friendly and professional manner
  • Seat reservations at predefined table locations throughout various properties
  • Report any guest satisfaction issues to management immediately
  • Drive sales initiatives to establish the customer’s desire to purchase VIP experiences
  • Identify opportunities for improvement and work with the corporate management to develop and implement improvements
  • Ensure the team follows, and is measured, on established performance expectations
  • Maintain a good rapport with the management team of all locations
  • Maintain the minimum revenue support weekly requirements at company venues other than your own
  • Enter table all reservations in to Venue Driver including; the guests full name, cell number, and email address.
  • All assigned data collection, marketing, and social media tasks must be completed per management’s requests
  • Maintain professionalism at the work place and with co-workers and patrons
  • Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
  • Maintain a consistent and high level of guest list productivity
  • Be attentive to all company related events and upcoming venues and changes
  • Maintain and meet any and all marketing requirements such as guest list, contact information forms, Facebook invites and bulletins
  • Keep a proper and professional appearance and attitude
  • Responsible for maintaining the workstation / podium in a neat and orderly fashion
  • Maintain and promote a friendly atmosphere for customers and staff
  • Comply with added hours or time frame after scheduled shift as needed
  • Provide customers with information and directions
  • Inform management of any complaint, comments, or incident
  • Comply with cross promotion of all venues and when needed

VIP HOST REQUIRED SKILLS AND EXPERIENCE:

  • Security Level Responsibilities - MED
  • Provide a friendly, personal demeanor with a willingness to interact
  • Provide professional and friendly guest services
  • Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times
  • Ability to remain calm and clear-minded under pressure
  • Strong sense of ownership in problem resolution
  • Ability to create and maintain strong, professional relationships with customers and coworkers
  • Skilled in written and verbal communication
  • Ability to manage social media and web-driven communicators
  • Strong organizational skills

EDUCATION/REQUIREMENTS:

  • High School Diploma or equivalent required
  • Two plus (2+) years in the nightlife industry
  • Proof of eligibility to work in the United States
  • Valid Driver’s License
  • 21+ years of age
  • Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
  • Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
  • Nightclub, bar and/ or lounge environment
  • Involves constant public contact
  • Fast paced, high volume, high energy
  • Hours may be part-time (less than 30 hours per week)
  • Schedule could exceed 30 hours per week and may include overtime when approved by management
  • Work varied shifts to include days, nights, weekends and holidays

TC Restaurant Group is an Equal Opportunity Employer.

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