Operations Specialist

If you live in the Lehigh Valley, you’ve heard of ArtsQuest’s insanely fun and popular events (Musikfest anyone?!). Our events are organized by our incredible team that’s driven be smooth and effective operations. This is where our new opportunity comes in!

We are hiring an Operations Specialist that will be a jack of all trades in coordinating all the moving parts of ArtsQuest and 3^rd party events – set up, breakdown, inventory management, equipment operation, training event staff, you name it. Above all, you’ll use hands-on customer service and problem-solving skills to ensure that our events run smoothly and continue to be the best in the Lehigh Valley!

What you’ll do

As our Operations Specialist, you will play a vital role in supporting management through all phases of event operations and leading our part-time event staff. Day to day, you’ll be responsible for a variety of tasks in the following areas:

• Act as Operations Lead for AQ and 3^rd party events, working alongside our Hospitality and Programming Departments to interact with clients, document processes, and curate layouts
• Execute day of operational support during Musikfest, Oktoberfest, and Christkindlmarkt
• Train and lead part-time staff throughout event/festival set-up and breakdown
• Assist with room set-ups at the ArtsQuest Center, Visitor Center, and Banana Factory
• Communicate effectively with various departments for questions, requests, and coordination of activities
• Operate ArtsQuest equipment including forklifts, aerial lifts, and shop equipment
• Inventory oversight of operational assets including managing inventory log, tracking of assets and capital purchases, and maintaining clean, organized warehouse/storage spaces

What you need to thrive in this role

• High school diploma or equivalent required, associate degree or higher in related field a plus
• 1+ years of prior work experience in an operations support role.
• Valid driver’s license with a clean driving record, along with the ability to travel to various building locations using reliable transportation
• Excellent communication and customer service skills in interacting professionally with different levels of staff and guests; Bilingual in Spanish a plus
• Proficiency in Microsoft Office Suite a plus. 
• Ability to stand and walk for extended periods of time, lift up to 50 pounds frequently with or without reasonable assistance, and work in all weather conditions to support our festivals and events
• Adaptability and flexibility to work varied shifts, including nights, weekends, and overnights on an as needed basis

About Us

ArtsQuest is a 501(c)(3) nonprofit organization. Our mission is to provide access to exceptional artistic, cultural, and educational experiences using arts and culture as key elements of economic development for our urban communities. Through festivals such as our flagship event, Musikfest; Banana Factory Arts Center; ArtsQuest Center, and SteelStacks arts and cultural campus, ArtsQuest's programming reaches more than 1.9 million people annually. Our programs and events, approximately 50 percent of which are free to attend, have a combined economic impact of more than $136 million annually in the region.

Benefits:

• Medical, dental, vision, term life, and disability insurance
• 403(b)-retirement savings plan
• Paid time off and sick time
• Discounts on select organizational programs and events

Core Values:

ArtsQuest demonstrates its Core Values of: Serve our Communities, Be Curious, Act Generously, Be Transparent and Find Joy in all aspects of our culture. It is our goal to maintain these values to consistently deliver exceptional experiences to our employees and our community.

ArtsQuest is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our employees are the most valuable assets we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees and volunteers invest in their work represents a significant part of not only our culture but our reputation and the organization's achievement as well.

At ArtsQuest, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected whatever their age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and/or veteran status. We embrace and encourage our employees' characteristics that make them unique because we value and appreciate diverse life experiences.

ArtsQuest is an Equal Employment Opportunity Employer, EOE, M/F/LGBTQ/Disability/Vet.

Please visit our careers page to see more job opportunities.