Chinese Interpreter/Demonstrator

Calgary, AB Seasonal $16.50/hour

Department: Programming & Experience - Interpretation 

Position Type: Seasonal

Hourly Rate: $16.50               

Contract Start Date: April 27, 2024

Contracts End Date: October 14, 2024

Hours: Varies and includes weekdays, weekends, and statutory holidays

What we offer:

  • Flexible work arrangements where no one day is similar
  • Working in a beautiful park setting
  • Free entrance to the Park, including to our many public special events
  • Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Under the direction of the Exhibit Lead Hands and Public Programming Specialists, this position will interpret the history and culture of Chinese immigration and lived experience in Calgary and Southern Alberta inside designated exhibits or outdoor areas and relay historical information to the public through a variety of interpretive techniques and demonstrations.

Responsibilities:

Interpretation and Visitor Engagement

  • Educates and engages the public in the history of Chinese immigration and lived experience during the late 1800s and early 1900s
  • Delivers programs and hands-on activities to engage the public using techniques that include living history demonstrations, stationed interpretation, informal guided tours, role acting, and storytelling
  • Works as part of a team of interpreters in period-appropriate clothing in exhibits such as the Wing Chong Laundry or the Prospector’s Tent, portraying daily life
  • Prepares assigned exhibit/space using provided materials for programming and ensures proper care of associated artefacts
  • Operates the assigned exhibit(s) and associated equipment, where applicable, in accordance with safety, security, and cleaning standards; 
  • Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
  • Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience
  • Perform other duties as required
Organizational Excellence and Wellbeing

  • Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
  • Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
  • Actively support a positive work environment by creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
  • Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:

  • Lived experience as part of a Chinese or Chinese Canadian cultural group is required
  • Enrollment in or completion of secondary school education is required; post-secondary education in related areas (Western Canadian History, historical interpretation, communications) would be an asset
  • Previous experience in customer service, museum education, or interpretation is preferred
  • Knowledge of Chinese immigrant’s traditions and skills from late 1800s-early 1900s is preferred
  • Confident in engaging with large groups of people and has strong public speaking skills
  • Experience working with diverse groups of people 
  • Flexibility and adaptability to changing situations
  • Ability to work independently as well as in a team
  • Demonstrated strong interpersonal and communication skills in a client-faced setting
  • All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment. 

Special Clothing and Equipment:

  • Appropriate costuming and safety equipment will be provided by Heritage Park; and
  • Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.

 Special Working Conditions:

  • The position will be exposed to weather extremes and will work both indoors and outdoors; and
  • This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods

 Hours of Work:

  • Full-time hours are available from mid-May to Labour Day, with weekend work during September and October (until Thanksgiving); part-time hours are also available throughout the season; 
  • The schedule varies and may include weekdays, weekends, and statutory holidays. 

Please visit our careers page to see more job opportunities.

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