position provides IT, network administration, telecommunication, and security
services in multiple sites in Luzerne and Schuylkill counties. This individual
will be a self-motivated and a pro-active professional who is capable of
working effectively in a fast paced setting with the ability to work in a
time-sensitive environment and meet tight deadlines. Assignments will vary in
levels of difficulty and will be executed in accordance with precedents and
well-defined policies. Operations are conducted in accordance with all existing
policies, procedures, and regulations, and in accord with the Mission and
Values of the Company.
- Confer with management to prioritize needs, resolve
conflicts, develop content criteria, or choose solutions.
- Identify problems uncovered by testing or customer
feedback, and correct problems or refer problems to appropriate personnel
- Evaluate code to ensure that it is valid, is
properly structured, meets industry standards and is compatible with browsers,
devices, or operating systems.
- Maintain understanding of current technologies or
programming practices through continuing education, reading, or
participation in professional conferences, workshops, or groups.
robust, reliable, and secure IT infrastructure, maintain consistent network and
Internet connectivity, and provide prompt and reliable support.
· Compile and maintain
an inventory of current IT assets including all hardware and software including
make, model, serial number, and condition.
· Develop a gross
representation of system architecture including physical and logical assets.
The representation should be suitable for assisting in describing the physical
and logical infrastructure of the system to other vendors and services providers.
· Provide help desk
· Provide ongoing
network administration support including but not necessarily limited to:
and maintain Microsoft Exchange Server
and maintain web server
and maintain Windows servers and Network Attached Storage (NAS) devices
and maintain Cisco and Meraki routers/firewalls
and maintain interoffice VPN’s
troubleshooting and hardware support
and management of user accounts
of existing and addition of new shared peripheral devices including but not
necessarily limited to printers, copiers, and scanners.
of secure wireless technology including Wi-Fi Internet access
instructions and provide training for staff
and prepare equipment for out of office events as needed
· Develop comprehensive,
robust, efficient, reliable, and sustainable backup solution that leverages and
maximizes utilization of existing resources. Remote solutions will be considered.
· Install cabling, Cat5,
Phone, etc., throughout offices.
· Night and weekend work
as needed to perform network migrations, server configuration or maintenance,
and other tasks as needed to prevent downtime.
· Printer/Plotter and
· Desktop and laptop
support on an as-needed basis.
· Administration of
· Administration of
security swipe card system
· Administration of
security camera system
other related work and special assignments as assigned.
duties as assigned by the Network Support Director.
0 Personal Characteristics
performing multifaceted projects in conjunction with day-to-day
- Ability to work productively
with diverse personalities.
- Tactful, mature,
flexible, decisive, assertive and persuasive.
- Possess sound
judgment and reasoning abilities.
- Ability to adapt
to frequent changes in priorities based upon program focus.
- Possess effective
oral and written communication skills.
- Resourceful, well
organized, and able to work simultaneously on a variety of tasks in an
effective and efficient manner.
- Comfortable with
- Ability to
(education, experience, etc.)
- Bachelor’s Degree
in Computer Information Science or other related field.
- Five years of
computer experience necessary.
Licenses, Certificates or Knowledge:
interpersonal and communication skills required along with demonstrated
leadership talent and the ability to work independently.
· Advanced knowledge of
computer operations and Microsoft Office Windows®-based computer software
programs and computer hardware, including applications and programming.
· Use of logic and
reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
· Ability to identify
complex problems and review related information to develop and evaluate options
and implement solutions.
· Knowledge of
up-to-date technology and ability to apply new knowledge to job tasks.
· Ability to develop,
design, or create new applications, ideas, relationships, systems, or products.
· Skills to compile,
code, categorize, calculate, tabulate, audit, analyze, and verify information
and data and then to evaluate results to choose the best solution and solve
· Ability to observe,
receive, and otherwise obtain information from all relevant sources.
· Skill in absorbing and
- Ability to establish
and maintain effective working relationships with fellow associates and
- Batch and
- Understanding of
VLAN, VPN, DHCP, DNS, TCP, UDP, FTP, SSL, NAT and other networking
- Knowledge of
Cisco router/switch configuration
- Ability to scan
and analyze network packets.
· In office work
performing concurrent varied oversight and management tasks
· Travel throughout
locations in Luzerne and Schuylkill Counties as well as travel to organizations
located in surrounding counties with whom we do business.
Hazards of the Job:
hazards, general office working conditions.
Some travel may be in adverse weather conditions.
- Valid Pennsylvania driver’s
license and acceptable Motor Vehicle record check
- Act 33 and Act 34 clearances
- Social security card
- Immigration and naturalization
- Drug screening clearance
- FBI Clearance
SAM, Inc. Corporate is an EEO employer - M/F/Vets/Disabled