Table Games Dealers Required For ACE Casino YYC (Opening in Fall) and Cash Casino Calgary

Cash & Ace Casinos Calgary, AB $15.00 per hour
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About us!

Cash Casinos and ACE Casino were recently acquired by a new ownership group and is undertaking a transformation and modernization of its Casino businesses located in Calgary and Red Deer. We are an Alberta based, family-owned business looking to grow our Casino’s leadership team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary.  Plans are underway for construction of a brand-new facility by the Calgary Airport.

Job Overview

The Successful candidate demonstrates exceptional mathematical and analytical skills, thrives in a fast-paced environment, and possesses a strong working knowledge of table games. 

Responsibilities and Duties

 

·       Deals Table Games in accordance with AGLC Terms and Conditions and ensures compliance with AGLC policies.

·       Performs Cash and Chip transactions and ensures the integrity of the games.

·       Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community ad charitable organizations.

·       Be a great team player and exemplify outstanding guest services, to both internal as well as external guests.

·       Welcomes guests to the table and responds to guests’ issues and escalate as required.

·       Promotes and maintains the highest level of integrity and customer service.

·       Observe problematic guest behaviours or discrepancies and report to Supervisors as required.

·       Ensures compliance with licensing laws, health and safety and other statutory regulations

·       Every team member will follow and support the Core Values, of the ownership company.

·       Other Duties as required.

Education and Experience


·       Preferably minimum of high school education or suitable combination of education and experience.

·       Minimum six (6) months of dealing experience.

·       Current AGLC Registration.

·       Clear Criminal Records Check.

·       Current AGLC Phase 1 and AML Certifications.

 Skills and Abilities

·       Ability to speak English is mandatory.  Ability to fluently speak additional languages is an asset.

·       Strong Work Ethic with ability to maintain professionalism and a high level of confidentiality.

·       Experience dealing with VIP or “high stakes” guests is considered to be an asset.

·       Excellent written and verbal communication skills.

·       Excellent interpersonal skills, organized with strong problem solving skills.

·       Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, evenings, and holidays.  The hours of work will be based on guest and business needs. Frequent standing, sitting, and walking.

·       Professional demeanor and ability to approach situations in a tactful manner.

·       A passion for providing excellent service and full alignment with the organizations vision.

·       Ability to work under pressure and treat others with respect regardless of their status of position.

·       Ability to stay calm and interact with confrontational and/or potentially angry people

·       Knowledge and ability to clearly explain rules of play and operating house rules to guests and employees.

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