Marketing & Support Specialist

We are seeking a highly motivated Marketing & Support Specialist for a full-time position at our Hamilton office.   Reporting to the Director of Marketing, this hybrid position will play a vital role in supporting the design, marketing, and communications efforts of Ackroo while also supporting Ackroo’s merchant base . This is a junior role, ideal for a creative, energetic, and driven individual eager to assist with various tasks under guidance.  You will join a dynamic, fast-paced & highly skilled team with lots of opportunity for growth. 

Who is Ackroo?
Ackroo is an innovative SaaS-based technology Company that is consolidating, simplifying and improving the loyalty marketing, payments and point of sale industry.  Problem solvers, strategic out-of-the-box thinkers, and individuals who are eager to make a difference will thrive in our entrepreneurial environment.

Why join the "Kroo"?

• Innovation: We foster a culture of innovation and out-of-the-box creativity.
• Transparency: Building trust as a team through transparent, open feedback and communication
• Collaboration + Teamwork: Collaborating with a group of passionate, driven people makes our gears run smoothly.
• Ownership: Not only does our team get to own their projects, through our stock options program, they get to be an owner.
• Work-life Balance: Thriving both personally and professionally is key to success at Ackroo. Hybrid work, paid time off, and comprehensive benefits are offered to support your health and wellness.

What you'll do:

50% of the time:

• Design & Creation: Develop and design print and digital marketing materials, including landing pages, emails, sales & support collateral, presentations and social media assets. 
• Brand & Content Strategy: Support and evolve Ackroo's brand identity, content strategy, and creative production process.  Rebrand or redesign existing materials as needed. 
• Website Maintenance: Prepare graphics, create new pages, update content, and troubleshoot user experience and design issues on Ackroo's website.
• Collaboration: Work with cross-functional teams and stakeholders to ensure deliverables align with brand guidelines and business objectives. 
• Design client gift cards, loyalty assets, keytags and other designs in collaboration with the support and client success teams. 
• Project Coordination: Manage projects, including coordinating deliverables, meeting deadlines, and maintaining high quality standards
• Administrative Support: Assist with various marketing and sales related tasks and projects, streamlining processing in order to drive efficiency and collaboration.

50% of the time:

• Carry out 1^st-line technical support by phone and email, based on product knowledge and provide refresher training on software utilization as needed
• Onboard, train, and install Ackroo Online, Point-of-Sale, and Payment products for new and existing merchants
• Answer in-bound calls while providing a premium customer experience
• Process customer collateral orders
• Take ownership of customer issues, troubleshoot, and see problems through to resolution
• Work with internal teams to obtain an in-depth understanding of our products and provide them with pre-sales support
• Identify and document product defects and feature requests
• Upsell and cross sell other product offerings to merchants including AckrooPAY offerings. 

This is not meant to be an exhaustive list of all job duties and responsibilities. There may be some variation and some duties and responsibilities may evolve without altering the

What we are looking for:

• Ability to handle multiple projects simultaneously in a fast-paced environment. 
• Excellent communication skills, written and verbal, in English (French an asset)
• Strong attention to detail and ability to deliver high quality, cohesive collateral independently
• Strong problem-solving and customer engagement skills
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Demonstrated marketing skills through relevant work experience and/or post secondary education
• Familiarity with online tools such as WordPress, HubSpot, MailChimp, Asana and Canva
• A natural problem solver 
• Some experience in sales and building customer relations
• Intermediate experience with Microsoft Office tools (Word, Excel, Powerpoint)
• Some experience in a technical support role, an asset, but not required
• Bilingual English/French, an asset, but not required

What we offer:

• Salary: $50,000-65,000 (based on experience)
• Quarterly Company based bonuses (up to $5,000 per annum)
• 3 weeks vacation + 3 sick days + certain company days off
• Hybrid work arrangement of 4 days in office 1 day at home office
• A fun work environment with a great team and lots of snacks

Ackroo is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender, identity, sexual orientation, age, immigration status, disability, or other applicable legally protected characteristics to apply. If you need accommodations during the recruitment process, please advise our Talent Acquisition team.

We thank all candidates for submitting their applications, but due to the high volume of applicants, we will only be contacting candidates who are selected to move forward in the next step of the recruitment process.

 Please visit our website for more information. 

Please visit our careers page to see more job opportunities.