Customer Success Manager
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As a Customer Success Manager, you will cultivate relationships with the SmartLinx™ client base, ensuring that they achieve maximum value from the WorkLinx™ product suite and encouraging them to expand their usage of the software. You will be responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring that there is alignment in a shared customer journey that aligns with adoption, expansion of software usage, and renewal.

Qualifications

  • Bachelor’s Degree in Business, Computer Science, Workforce Education, Information Systems or related major, or comparable education and work experience
  • Experience in either a B2B client support or services role or as a quota carrying sales professional in software or technology

 Knowledge, Skills, and Abilities

  •  Experience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging)
  • Experience with other similar software systems and/or workforce management software applications
  • Comfort level with data science and statistical thinking
  • Technical writing and documentation experience
  • Ability to cultivate positive working relationships with clients and co-workers
  • Excellent communication skills, including writing, proof-reading skills, and speaking 
  • Ability to effectively communicate technical information in non-technical terms
  • Ability to manage multiple projects and work assignments concurrently
  • Strong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners
  • Ability to prioritize, schedule and organize work – perform under tight deadlines with on-going changes in priorities
  • Ability to accomplish job requirements with limited supervision
  • Up to 25% travel is anticipated


Position can be based out of the East Coast/ Southeast/ Midwest

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