Expo (Food Expeditor)

White Mountain Hotel & Resort – Ledges Restaurant & Tullamore Tavern

Department: Food & Beverage
Reports To: Food & Beverage Director
Position Type: Full-Time / Part-Time

The Expo (Food Expeditor) plays a critical role in ensuring a smooth and efficient dining experience by serving as the primary communication link between the kitchen and front-of-house service team. This position is responsible for coordinating food orders, ensuring accuracy and presentation, and maintaining the timely delivery of meals to guests.

The ideal candidate is organized, detail-oriented, and able to remain calm and focused in a fast-paced restaurant environment while maintaining the high standards of service expected at the White Mountain Hotel & Resort.

• Coordinate the flow of food from the kitchen to the dining room, ensuring orders are delivered accurately and promptly.

• Review completed dishes for proper presentation, portioning, temperature, and adherence to guest requests.

• Verify that all items on a ticket are prepared correctly, including modifications, allergies, and dietary restrictions.

• Communicate effectively with chefs, cooks, servers, and food runners to maintain efficient service.

• Organize and prioritize food tickets to ensure proper timing and coordination of courses.

• Ensure meals for the same table are delivered together whenever possible.

• Assist with garnishing, finishing touches, and preparing plates for service as directed by the culinary team.

• Direct food runners and servers in delivering completed orders to the appropriate tables.

• Monitor ticket times and proactively address delays or potential service issues.

• Maintain a clean, organized, and properly stocked expo station throughout each shift.

• Assist with food running and other restaurant duties as needed.

• Follow all food safety, sanitation, and resort operating standards.

• Support a positive, professional, and team-oriented working environment.

  
  

• Previous restaurant or food service experience preferred, but not required.

• Strong organizational skills and attention to detail.

• Ability to multitask and prioritize effectively during busy service periods.

• Excellent communication and teamwork skills.

• Ability to work efficiently under pressure while maintaining a positive attitude.

• Basic understanding of food preparation, menu items, and common dietary restrictions.

• Dependable, punctual, and committed to providing exceptional guest service.

• Availability to work evenings, weekends, and holidays as needed.

  
  

• Ability to stand and walk for extended periods.

• Ability to lift and carry up to 30 pounds.

• Ability to work in a fast-paced environment with exposure to kitchen heat and activity.

• Ability to bend, reach, and move safely throughout kitchen and dining areas.