Manager, Business Development & Customer Solutions

We transform the way people use energy.  

We embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or whom you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).

About EfficiencyOne

Our core values are Integrity, Innovation, and Partnership.

EfficiencyOne is a leading efficiency enterprise. We work with a number of outstanding partners to supply cost-effective energy efficiency and carbon mitigation services in Nova Scotia and beyond. 

We transform the way people use energy. Together, we help people achieve their energy goals, save money, conserve resources, improve well-being, and combat climate change.

Investing in energy efficiency comes with many benefits—lower heating bills, more comfortable spaces, new jobs in your community, and a smaller overall carbon footprint.

To date, our work has achieved over $4 billion in energy savings and contributed to 22% of Nova Scotia’s GHG emission reductions. If there’s a better way to improve energy efficiency, we’ll find it. Find out more about how we are making an impact here: https://www.efficiencyone.ca/impact/.

Why you’ll love working here: 

• A culture that understands there is life outside of work and cares about their employees.
• Hybrid work environment
• An engaging, fun, and inclusive work environment
• An awesome benefits package that starts on day one and a competitive salary
• Wellness initiatives and fitness challenges are hosted throughout the year.
• Corporate gym memberships
• Career growth and professional development opportunities
• Being part of a team and contributing to Nova Scotia’s goal of 2050 net-zero carbon  

 Do you want to be part of an organization that has an ambitious plan to support the transition to net zero by 2050, and help to build a thriving, resilient future for Nova Scotians - then you belong here!   

The opportunity:

Reporting to the Senior Director of Marketing and Customer Experience the Manager of Business Development and Customer Solutions will oversee business development and our partnership, capacity, and efficiency preferred partner (EPP) network. This includes developing and managing the performance of all direct reports.  The successful candidate will have experience motivating high-performing teams and bringing them closer together regularly along with being responsible for the development and oversight of strategic initiatives including partnerships, capacity building, preferred partner networks, and business development. 

 The job requires the incumbent to be a strong leader capable of effectively structuring, delegating, coaching, motivating, and providing clear direction and oversight to a team of direct reports ensuring an alignment of department goals, strong collaboration with counterparts internally and externally, and with organizational strategic priorities.  Ideally, this individual will have a strong background and demonstrated experience in sales and business development in a B2B, B2C, and/or professional services setting, particularly working with senior-level decision-makers.  

•  Responsible for establishing key strategic priorities for your team, delivering against organizational priorities, and fostering a sense of ownership, collaboration, and accountability.
• Responsible for managing, monitoring, forecasting, and reporting on Business Development and Energy Solutions team spending, savings, and other performance metrics.
• Responsible for setting strategic direction for business development, partnerships/capacity, and efficient preferred partner strategy (EPP) and collaborating with Service Delivery and other cross-functional partners to align on work plan delivery.
• Develop and sell-through strategies to meet overall customer satisfaction and energy savings targets with current and new customers, new markets, and/or channels, in collaboration with the Customer Experience & Partnerships and Service Delivery teams.
• Responsible for overseeing the development and rollout of the new Quality Assurance framework for EfficiencyOne.  Support the Quality Assurance Manager and direct reports to win buy-in from cross-functional partners.
• Responsible for establishing relationships with external stakeholders, including provincial and federal government organizations, to deliver on the long-term goals of the organization.
• Provide input on the annual business plan, marketing plan, and other projects and plans.
• Identify developing opportunities for the organization in new markets and services, and effectively plan for long-term business growth.

What Will Help You Succeed?

• Seven (7)- ten (10) years of experience in a senior leadership role in sales, client engagement, customer success, or account management
• Excellent leadership and people management skills, with the ability to inspire and motivate a team.
• Preferred but not required, experience working within the energy industry and an understanding of industry jobs, roles, and functions.
• Preferred but not required, experience building and managing relationships with government entities.
• Experience in managing multiple organizational functions.
• Excellent interpersonal, oral, and written communication skills and have experience leading, inspiring, and motivating a team to achieve results.
• Proficient with all Microsoft Office software (Excel, Word, PowerPoint, Outlook, Teams

What to expect in your first several weeks on the job:

In the first week, expect to:

• Meet with the team and what they do.
• Learn about the Business Development team and areas of responsibility.
• Learn about the Partnership team including Efficiency Preferred Partners and what we have done with them in the past, why they are a crucial part of EfficiecyOne, and how we will be supporting them going forward.
• Be prepared to read! Previous Evaluation Reports and Program Manuals. Becoming familiar with the programs at EfficiencyOne is the first step in becoming successful in your new role.

In the first month, expect to:

• Become familiar with targets, goals, and objectives tied to the partnership and capacity team and the business development team.
• Become familiar with and learn how our Customer Information System process works in Salesforce.
• Understanding what types of inquiries, we deal with from our Partners and (potential) Customers.
• Learn how our Quality Assurance process works and the project plan for a new QA process.
• Become familiar with the engagement strategies for partnerships, capacity, and business development.

In the first three months, expect to:

• Establish working relationships with key partners across the business.
• Meet with Executive Leadership Team members to understand their function key priorities.
• Become familiar with other departmental initiatives (ex. Information and Analytics Research and Development, Regulatory Reporting, etc.)
• Working knowledge of priority programs
• Become more fluent with quarterly reporting tasks.