Service Coordinator - Family Resource Center

Summary:

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

 Key Responsibilities: 

·       Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.

·       Ensures that new families feel welcomed and are integrated into the Center programs and activities.

·       Provides assistance and supportive counseling to families as needed.

·       Conducts aggressive outreach and recruitment activities.

·       Ensures that all participant files are complete and accurate at all times.

·       Ensures the confidentiality of all records and appropriate communications about and with participants.

·       Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.

·       Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.

·       Provides recruitment and retention services, including home visits to families.

·       Provides informal and formal parenting education to families addressing specific developmental needs of their children.

·       Facilitates groups to optimize participant self-esteem and potential.

·       Works with Center staff to ensure that Center services are meeting participant needs

·       Serves as member of Center management team and as such, provides leadership to Center staff as requested by Director.

·       Attends trainings and meetings as required by sponsoring agency and MFN.

 General Qualifications/Skills:  

·       Understand and be committed to the overall philosophy of Family Support.

·       Maintain respect for confidentiality of information divulged by or on behalf of participants.

·       Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.

·       Be willing and able to do aggressive outreach and recruitment.

·       Model appropriate interaction with young children and parents.

·       Have the ability to work independently and as a team member and leader.

·       Be willing to submit to a criminal background investigation.

·       Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

Specific Qualifications/Skills:  

·       Have effective written and verbal communication skills.

·       Have excellent planning and organizational skills.

·       Have excellent service coordination skills.

·       Have the ability to establish and implement goals.

·       Have the ability to establish priorities.

·       Be able to make assessments and appropriate referrals.

·       Have problem solving skills.

·       Have the ability to provide individual, family and group counseling.

·       Have knowledge of community resources and how to access them effectively.

·       Be able to advocate effectively for families.

·       Have the ability and willingness to make home visits.

 Education/Experience: 

·         Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.

·         Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.

·         Must have experience providing direct service to individuals and experience facilitating groups.

·         Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.

·         Minimum of one-year direct staff supervision.